Resident Services Manager

Student housing operates on a different rhythm than conventional multifamily. Lease cycles compress into a single annual sprint, move-in weekends involve hundreds of simultaneous turns, and resident satisfaction scores directly influence renewal rates before most residents have even finished their first semester. The Resident Services Manager role at Element Townhomes exists precisely because that rhythm demands someone whose whole focus is the resident experience, not just the leasing funnel.

Element Townhomes, located on West Old Plank Road, is a Scion Group community. Scion is one of the larger third-party student housing operators in the country, which means this role comes with real infrastructure behind it, including established systems, a national support network, and a property management stack built around Entrata.

What This Role Actually Involves

The core of this position is resident relations, and that phrase covers a wide range. On any given day you might be mediating a roommate conflict, following up on a delinquency notice, coordinating a mutual termination with the General Manager, or responding to a maintenance-related complaint that's about to hit Google Reviews. You'll own reputation management across review platforms and internal feedback channels, which in student housing carries real weight since prospective residents (and their parents) read reviews carefully.

Leasing support is a genuine part of the job, not just a footnote. You'll work inside Entrata to generate lease documents, manage the BUA dashboard, process immediate move-ins, and handle unit transfers. You're not the primary leasing agent, but you need to be fluent enough to step in during peak periods or when coverage gaps appear. Resident insurance compliance, renewal processing, and notice-to-vacate workflows all run through this role as well.

During the General Manager's absence, you step into a supervisory capacity for on-site staff. That's not a small ask, and it signals that Scion sees this position as a genuine leadership seat, not a support role with a nice title.

What Strong Candidates Bring

• At least 2 years in property management, leasing, or resident services
• Hands-on experience with Entrata or a comparable property management system
• Real comfort handling sensitive conversations: delinquency, lease violations, crisis situations
• Organized enough to track multiple open items across leasing, compliance, and resident follow-up simultaneously
• Familiarity with social media management as a leasing and engagement tool
• Flexibility for evenings and weekends, particularly around move-in and move-out periods

The candidates who do well in roles like this aren't just friendly. They're the ones who can de-escalate a tense conversation at 8 a.m., countersign a housing agreement by noon, and still show up present for a resident event that evening. Emotional steadiness under volume is the real differentiator here.

This position is full-time and on-site, with the possibility of supporting other Scion communities in the portfolio as operational needs arise. U.S. work authorization is required. Visa sponsorship is not available.