Resident Experience Associate

The Skills This Role Puts to Work Every Day

This is a front-line role where people skills aren't just helpful, they're the job. As a Resident Experience Associate with Bozzuto at their Columbia, MD community, you'll work Monday through Friday from 3PM to 11PM, which means you're the face residents see when they come home after work. The evening shift carries a specific rhythm: package deliveries pile up, residents decompress, and prospects who toured earlier in the day are following up with questions. Your ability to read a room, remember a name, and turn a routine interaction into something that feels personal is what this position runs on.

You'll convert inbound leads into scheduled tours by following up with prospects and communicating what makes the community worth living in. That's active sales work, even if the title doesn't say "leasing." You'll also coordinate directly with the leasing team to keep tour schedules organized and occupancy goals in sight. Resident retention is part of your accountability too. Planning and executing community events, monitoring the condition of shared spaces, managing front desk logs and package rooms, and encouraging satisfied residents to leave reviews all fall within your scope.

What This Role Builds

If you come from hospitality, retail, or hotel work, you already know how to handle high-volume customer interactions under pressure. This role takes that foundation and adds property management context. Within your first 90 days, you'll be expected to work toward obtaining a leasing license, which is a meaningful credential that opens doors to Leasing Consultant and eventually Assistant Manager roles. The combination of leasing knowledge, resident relations experience, and event programming you develop here maps directly onto upward movement in multifamily operations.

Strong candidates in this role don't just handle problems, they anticipate them. Knowing which residents have packages waiting before they ask, remembering that a particular resident has a dog and greeting both by name, noticing that a common area needs attention before a prospect tour starts. That proactive instinct separates good from exceptional here.

What You Bring and What Bozzuto Offers

Bozzuto is looking for someone with at least two years in a customer-facing environment, strong written and verbal communication, a polished appearance, and comfort with technology across various software and apps. You'll also need to be able to lift up to 25 pounds, which becomes relevant during busy package seasons.

• 2+ years in hospitality, retail, travel, or hotel environments
• Strong written and verbal communication skills
• Proficiency with software and digital tools
• Willingness to obtain a leasing license within the first 90 days
• Ability to lift up to 25 pounds

The position pays $23.08 per hour. Benefits include medical, dental, and vision coverage, 20 days of paid time off plus holidays, a 401k with company match, and tuition reimbursement. Bozzuto has a well-established reputation in the mid-Atlantic multifamily market and consistently ranks among the more respected operators in the region, which matters when you're thinking about where to build a career in property management.