Part-Time Customer Experience Specialist (Leasing/Customer Service)

A prospect walks in on a Saturday afternoon, tired from touring three other communities, and you're the person who shifts their entire day. That moment, repeated across weekday evenings and weekend shifts, is the core of this role at The Retreat at Stillmeadow Apartments in eastern Cincinnati.

What This Role Actually Involves

Cottonwood Residential is hiring a part-time Customer Experience Specialist to handle the front-facing work of leasing and resident relations at Stillmeadow. The schedule includes evenings and weekends, so flexibility isn't optional. You'll be the first voice prospects hear on the phone and the first face they see when they walk through the door, which means the impression you make carries real weight in the leasing process.

Day to day, you'll stay current on available units, pricing, and any concessions in play so you can answer prospect questions accurately and without hesitation. You'll walk the tour path and vacant apartments before showings to confirm everything meets Cottonwood's standards. Move-in readiness is part of your scope too. Residents have questions and service requests that come in by phone, email, and text, and you'll handle those with the same urgency you'd give a prospect inquiry.

Beyond direct resident and prospect contact, you'll help coordinate community events, support social media efforts, manage the package room, and keep vendor communications organized. Cottonwood was an early adopter of self-guided tours, so the leasing process here runs differently than at many traditional communities. You'll work within that model and help refine the experience as it continues to evolve.

What Strong Candidates Bring

• Genuine comfort talking to people in person, on the phone, and in writing, without needing a script for every situation
• Attention to detail on apartment readiness, tour paths, and move-in conditions
• Availability on weekends and evenings without it being a recurring scheduling conflict
• An interest in growing into leasing or property management as a career, not just filling a part-time shift

What separates a strong candidate from an average one here is the ability to read where a prospect is in their decision process and adjust accordingly. Self-guided tour models put more of the initial experience in the resident's hands, which means your follow-up communication and problem-solving instincts matter more than a rehearsed sales pitch. Candidates who've worked in hospitality, retail, or any high-contact service role often translate well into this kind of leasing position.

Cottonwood frames this role as a career starting point, and that's accurate for the industry broadly. Leasing consultant experience at a well-run operator like this one opens doors to assistant manager and property manager roles relatively quickly for people who perform well and show initiative on the operational side of things.