Maintenance Supervisor

Maintenance supervision at the apartment community level is where physical plant knowledge meets people management, and the gap between a strong technician and a strong supervisor is wider than most expect. This role at Hawthorne at the Hollow in Soddy-Daisy, TN asks you to bring both, and to build the people around you as deliberately as you maintain the property itself.

Hawthorne Residential Partners runs this position with a clear scope: you own the condition of the asset, the readiness of the team, and the quality of every unit turn. That's a meaningful combination of responsibilities, and the role is structured to give you real authority over each one.

What This Role Actually Requires

You'll need at least three years of apartment maintenance or skilled trade experience covering HVAC, plumbing, or electrical work. EPA certification is required; CPO certification is strongly preferred and may be mandatory depending on state regulations. A valid driver's license is expected. Prior supervisory or lead technician experience isn't a soft preference here. You'll be managing schedules, delegating work orders, tracking inventory, and overseeing the make-ready cycle from punch list to move-in inspection on day one.

The day-to-day demands include:

• Leading and scheduling the maintenance team, with direct accountability for performance and follow-through
• Managing the quarterly preventative maintenance program across HVAC, plumbing, electrical, and building systems
• Overseeing unit turns and personally inspecting vacants before move-in to confirm cleanliness and functionality
• Supervising vendor partners on make-ready work and capital improvement projects, including bid management and execution oversight
• Maintaining grounds, common areas, and amenities to support curb appeal and community presentation
• Participating in the on-call emergency rotation and responding to after-hours service needs as scheduled
• Keeping all work aligned with OSHA safety standards and company policy

What This Role Builds

Strong maintenance supervisors develop a specific kind of operational fluency that transfers well across property types and ownership structures. Managing a maintenance budget, tracking inventory, and overseeing capex projects gives you exposure to the financial side of asset management that pure technician roles rarely provide. If you have the technical foundation but limited supervisory experience, this role accelerates that development through daily practice rather than classroom instruction.

Vendor relationship management is another skill this position develops at scale. Coordinating timelines, holding vendors accountable to scope and quality, and keeping turns on schedule requires negotiation and communication skills that carry weight in senior maintenance and facilities management roles down the line.

The standard schedule runs Monday through Friday, 8 AM to 5 PM, with on-call rotation for emergencies. Compensation includes an hourly base plus a monthly renewal bonus, quarterly performance bonuses, and quarterly resident satisfaction bonuses. Hawthorne also offers a career path program, education reimbursement for maintenance-related training, and a full benefits package including dental, medical, vision, 401(k) match, paid parental leave, and paid time off that includes your birthday.