Leasing Hub Associate - Dallas, TX

Cortland's Leasing Hub model is a centralized approach to lead management. Instead of sitting at a single community, you're working a pipeline of prospects across multiple properties from one location. It's a different animal than traditional on-site leasing, and the posting even flags that directly. If you're someone who thrives on volume, phone sales rhythm, and the challenge of moving leads through a funnel without ever walking a prospect to a model unit, this setup might actually suit you better than conventional leasing ever did.

What This Role Actually Involves

The core of the job is lead nurturing at scale. You're fielding inbound calls, emails, and texts generated through RealPage, then working outbound to keep prospects engaged and push them toward appointments at Cortland communities across the market. Forty to fifty leads per day is the stated expectation. That's a real number, and it requires genuine comfort with high-contact sales cadences, not just a pleasant phone manner.

Beyond volume, you're expected to carry real product knowledge. Advising prospects on pricing, amenities, and community-specific features across a portfolio requires you to stay current on what each property is offering, including any concessions or promotions that shift with occupancy. You'll also be the first human voice many prospects hear before they ever set foot on a property, which means how you qualify and warm a lead directly affects traffic quality for the on-site teams.

Who Fits This Role

• At least two years of customer service or sales experience, with a track record of working high-volume contact
• Strong written and verbal communication skills, English fluency required, bilingual a genuine plus in the Dallas market
• Comfort with OneSite (RealPage's property management platform); L2L experience is preferred
• Fast, accurate typing and solid general computer skills. You're moving between systems constantly.

What separates strong candidates here isn't just friendliness. It's the ability to stay organized and energetic across dozens of interactions a day without losing the quality of each conversation. Hub leasing can feel repetitive if you let it. The people who do well treat each lead as a real sales opportunity, not a checkbox.

Context Worth Knowing

Centralized leasing hubs have expanded across large operators over the past several years, partly as an efficiency play and partly because AI-assisted lead response has changed what on-site teams need to handle themselves. Cortland's hub model puts a human in that layer, which means your role sits at an interesting intersection of traditional sales and modern lead management. If you're early in a multifamily career, this is a legitimate way to build pipeline and conversion skills that transfer directly to a community-based leasing or assistant manager role down the road. Cortland is a vertically integrated operator with a large footprint, so internal mobility is a real option for people who perform.

Cortland is based in Atlanta and ranks among the top ten multifamily owners and operators in the country. They run their own design, construction, and management operations in-house, which tends to mean a more consistent product across the portfolio than you'd see at a third-party management shop.