Leasing Consultant

Student housing leasing runs on a different clock than conventional multifamily. Traffic spikes around fall signing season, turns happen in a compressed summer window that would make a conventional PM's head spin, and your residents are 18 to 22 years old with parents who also have opinions. The Experience Team Member role at Redpoint West Tenn in Tallahassee sits right at the intersection of sales, community engagement, and day-to-day administration. It's a lot of hats, and the role doesn't pretend otherwise.

The Skills This Role Actually Runs On

The heaviest lift here is interpersonal. You're giving tours, fielding objections, handling lockouts at odd hours, and representing the community on social media, sometimes all in the same shift. Strong communicators who can read a room and adjust their tone for a prospective resident versus a concerned parent versus a frustrated maintenance ticket are the ones who do well here. Scion calls this role an ETM, but in practice it functions as a leasing consultant with a wider customer experience mandate than you'd find at a conventional garden-style community.

On the administrative side, you'll manage package logging and retrieval, keep the office and amenity spaces presentable, track maintenance requests through to resolution, and handle the general opening and closing duties that keep the front-of-house running. None of it is complicated, but it requires consistency. Dropped packages and unanswered follow-ups erode resident trust faster than almost anything else in student housing.

Sales, Marketing, and the Reality of Student Leasing

This position carries a real sales component. You'll conduct community and amenity tours, execute leasing initiatives set by your management team, and provide feedback on where prospects are falling off. That last part matters more than it sounds. Good ETMs pay attention to recurring objections and surface them to management rather than just absorbing them quietly. You'll also contribute to local marketing efforts and assist with social media, which in student housing is a legitimate traffic driver, not an afterthought.

Availability is a real requirement here, not boilerplate. Summer turn in student housing is one of the most operationally demanding periods in residential property management. Units flip in a tight window, and every person on the team carries weight. If summer availability and an on-call rotation are dealbreakers, this role isn't the right fit.

What Makes Scion a Specific Kind of Operator

Scion is a national student housing operator with a portfolio that spans purpose-built communities across major university markets. Working under their platform means structured training, defined processes, and learning reimbursement opportunities that can actually move your career forward. For someone early in a property management career, student housing builds leasing fundamentals quickly. The volume of traffic, the pace of a lease-up cycle, and the customer service pressure all compress what might take years to learn in a slower conventional environment into a much shorter runway.

• Customer-focused mindset with genuine follow-through
• Strong verbal and written communication skills
• Flexibility to work weekends, holidays, and during summer turn
• Comfort with a rotating on-call schedule for after-hours needs
• Eligibility to work in the United States (no visa sponsorship available)

The benefits package includes health, dental, and vision coverage, 401k matching, paid parental and maternal leave, PTO, and a discretionary annual bonus. This is a non-exempt hourly position.