Leasing Consultant

The Skills That Drive This Role

Leasing is a sales job wrapped inside a customer service job, and both sides of that matter equally here. At Ackermann Group, a Midwest developer and property management company with roots going back to 1938, the Leasing Consultant role puts your communication skills to work constantly. You're converting phone calls and emails into tours, converting tours into signed leases, and converting move-ins into residents who feel good enough about where they live to leave a positive review. That cycle repeats every week.

You'll also need to be organized in ways that aren't always obvious from the outside. Guest cards logged accurately, lease paperwork completed without gaps, service requests documented and routed correctly. Property management software like Yardi Voyager and Rent Café is part of the daily workflow, and comfort with CRM tools matters because follow-up is where a lot of leasing traffic gets lost. Strong candidates treat their follow-up queue like a to-do list, not an afterthought.

What the Work Actually Looks Like

Your week runs Monday through Friday, 9 to 6, plus rotating Saturdays from 9 to 4. That schedule is consistent, which is a real advantage compared to roles with unpredictable hours, but the rotating Saturday piece is real and worth knowing going in.

A typical day involves fielding prospect inquiries across phone, email, and walk-ins, setting and conducting tours, and handling the administrative side of leasing from initial guest card through move-in paperwork. You'll also spend time walking units and common areas to confirm they're ready to show, and when something's off, you either handle it yourself (picking up trash, straightening a unit) or coordinate with the maintenance team. You'll participate in resident events and some community outreach, which means the role extends beyond the leasing office when the calendar calls for it.

Fair housing compliance runs through all of it. You're expected to understand the rules well enough to apply them consistently, not just pass a training quiz.

What Sets Ackermann Apart for This Position

Ackermann operates as a long-established regional owner-operator, which tends to mean more institutional knowledge and more stable communities compared to third-party fee management shops that turn over accounts frequently. For a Leasing Consultant, that matters because you're building real product knowledge about specific communities, not constantly starting over on a new assignment.

The compensation structure includes hourly pay plus commission on new leases and renewals, which gives you a direct line between your effort and your paycheck. Renewals in particular are often overlooked in leasing roles, but getting credit for them reflects how occupancy actually works.

What separates strong candidates here is the ability to hold both sides of the job at once: closing prospects without being pushy, staying organized under administrative volume, and handling resident friction with patience rather than deflection. If you've worked customer-facing sales and have any exposure to property management software, you're starting from a useful place.

• Previous customer service experience required; leasing or sales background preferred
• Proficiency in Microsoft Office; Yardi Voyager, Rent Café, and CRM experience a plus
• Strong written and verbal communication skills
• Ability to work well within a team that includes maintenance and property management staff
• High school diploma or equivalent
• Full-time availability including rotating Saturdays