Student housing leasing runs on energy, timing, and genuine connection. At The Grove at Murfreesboro, The Scion Group's Experience Team Member role puts you at the center of all three. This isn't a traditional leasing desk job where you wait for traffic to walk in. You're expected to be out front of the experience, helping prospective and current residents feel at home in a community built around collegiate life.
The Experience Team Member title is intentional. Sales and leasing are part of it, yes, but so is relationship-building with a resident population that's often living away from home for the first time. You'll give community tours, handle objections honestly, and feed useful intel back to the management team about what's working and what isn't. You'll also chip in on social media, help plan and run resident engagement events, and support local marketing efforts when the opportunity arises.
On the administrative side, expect to manage package retrieval, keep the office and common areas organized, coordinate maintenance request follow-ups, and rotate through after-hours on-call duties. The lockout calls at 11 p.m. are real. So is the satisfaction of being the person who actually solved someone's problem that night.
Turn periods are a significant part of the student housing calendar. When the lease cycle flips and hundreds of residents move in or out within days of each other, the whole team is heads-down. Availability during those periods, and during summer and holidays, is a genuine requirement here, not fine print.
What separates a good ETM from a great one usually comes down to follow-through. Logging a maintenance request is easy. Checking back on it, telling the resident what's happening, and closing the loop before they have to ask again, that's the behavior that builds trust and drives renewals in student housing.
Student housing is a specific corner of the multifamily industry, and Scion is one of the more established operators in that space. For someone early in a property management career, an ETM role builds a foundation across leasing, resident relations, marketing, and basic operations simultaneously. From here, the natural step is into a leasing lead or assistant manager role, with exposure to the full lease-up cycle and occupancy management that makes those transitions straightforward. The skills you build here transfer cleanly into conventional multifamily, too, if that's ever the direction you want to go.
Work authorization in the United States is required. Visa sponsorship is not available for this position.