Executive Concierge

Luxury residential communities live and die by the quality of their front-of-house experience. When a prospect walks through the lobby at a Bozzuto property in Cambridge, the Executive Concierge is often the first human impression they get. That moment either converts or it doesn't. This role exists to make sure it converts, and then keeps residents happy enough to renew.

Bozzuto is hiring an Executive Concierge at their Cambridge, MA community. The base salary runs $55,000 to $58,000, with additional bonus opportunities on top of that. This is not a pure front desk job. You're part operator, part hospitality lead, and part team coach. When the property manager or assistant PM isn't on site, you step into that leadership gap without being asked.

What the Day Actually Looks Like

Your shift might open with a package room that needs organizing before the morning rush, a follow-up call to a resident whose maintenance request went sideways, and a quick check on the club room reservation log before a weekend event. By mid-morning you're greeting prospects by name if you've met them before, and working to learn new names fast if you haven't. Resident retention is a real KPI here. The relationship you build with a resident in month two is what influences whether they renew in month eleven.

Bozzuto takes resident events seriously as a retention tool, and you'll plan and execute them. You'll also manage the property's social media presence, including encouraging happy residents to post reviews publicly. Those reviews feed traffic. Traffic feeds occupancy. It all connects.

Weekends and evenings are part of the rotation, depending on your assigned shift. That's worth knowing upfront.

What Bozzuto Needs From You

• At least 2 years in hospitality, retail, hotel, or a similarly service-intensive environment
• Genuine comfort with social media content creation on platforms like Instagram and Facebook
• Strong written and verbal communication, and a professional appearance that matches a luxury building
• Comfort with software, apps, and property management tools
• Ability to lift up to 25 pounds (package volume gets real during the holidays)
• An instinct for anticipating what someone needs before they ask

What separates a strong candidate from an average one here isn't just friendliness. It's the ability to hold relationship detail in your head. Knowing a resident's dog's name, remembering that another one travels every other week and needs packages held, noticing when a prospect seems hesitant and knowing how to reopen that conversation naturally. That kind of attentiveness doesn't come from a checklist. It has to be genuine.

Benefits include medical, dental, and vision coverage, 20 days of paid time off plus holidays, a 401k with company match, and tuition reimbursement. Bozzuto also offers employee resource groups and invests meaningfully in internal career development, which matters if you're thinking about where this role leads. Executive Concierge experience at a well-run Bozzuto community is a real stepping stone toward leasing consultant or assistant property manager positions for people who want to grow in residential management.