Desk Clerk (Shores Landing)

A resident approaches the front desk frustrated about a noise complaint from the night before. You document it, radio the appropriate staff, and log it before the next visitor has even signed in. That rhythm, steady, detail-oriented, and people-facing, defines this role at Shores Landing.

What This Role Covers

MidPen Housing has been developing and managing affordable housing across Northern California since 1970. Their portfolio spans more than 142 properties and serves over 22,000 residents, including working families, seniors, and people with special needs. Shores Landing is one of those communities, and the Desk Clerk position is the operational heartbeat of its front office.

Under the Community Manager, you'll monitor all traffic in and out of the building, maintain the visitor and daily logs, answer phones, and direct residents, guests, and applicants appropriately. You'll complete work orders, write incident reports, post and distribute resident notices, and monitor the video camera system. Keeping the lobby and entrance area orderly is part of the job, and so is enforcing community policies and house rules with consistency and professionalism. Fair Housing compliance applies to every interaction.

The pay range is $17.69 to $19.90 per hour, based on experience, and the benefits package includes health, dental, vision, life and disability insurance, a 403(b) retirement plan, paid parental leave, FSA options, an employee education reimbursement program, an EAP, pet insurance, paid time off, company holidays, and wellness days.

Who Fits This Role

• High school diploma or GED with at least one year of receptionist or administrative experience
• Strong written and verbal communication skills
• Comfort with Microsoft Word and Excel is a plus
• Flexibility to handle varied tasks and shifting priorities throughout a shift
• Genuine alignment with MidPen's mission around affordable housing and community stability

From a career standpoint, this role builds a specific kind of fluency that transfers well in property management: you learn how to document accurately under pressure, communicate across a wide range of residents and situations, and maintain professionalism in a setting where the stakes for residents are real. Desk Clerk experience at an affordable housing property is a credible stepping stone toward leasing coordinator, assistant manager, or compliance roles, particularly within mission-driven organizations where understanding resident services and community operations matters as much as technical skills. Candidates who thrive here tend to be people who stay calm when the front desk gets busy, take logging seriously rather than treating it as busywork, and understand that consistency in enforcement protects residents as much as it protects the property.