Daytime Resident Experience Associate

Where Hospitality Meets High-End Multifamily

This role runs on a specific set of skills that most leasing jobs undervalue: genuine rapport-building, anticipatory service, and the kind of organized front-desk execution that keeps a Class A community running smoothly at the start of the day. Bozzuto is hiring a Daytime Resident Experience Associate for a North Bethesda property, working Monday through Friday, 6AM to 2PM. That shift matters. You're the person who sets the tone before most of the team arrives, and you're interacting with residents at their most time-crunched.

The role sits at the intersection of leasing support and concierge-level hospitality. You'll follow up on leads, coordinate tours with the leasing team, and help convert prospect traffic into signed leases. But equally, you're managing the front desk day-to-day: packages, club room reservations, freight elevator scheduling, resident communications. Anyone who's worked a busy mid-rise or high-rise front desk knows those operational details aren't trivial. A missed package or a botched reservation log erodes resident satisfaction faster than almost anything else.

What This Role Actually Demands

Retention is part of your job description here, and that's worth taking seriously. Bozzuto wants residents to renew, write reviews, and refer neighbors. That outcome depends on consistent, personalized interactions over months, not a single great leasing tour. The expectation is that you learn residents by name, know their preferences, and treat problem-solving like it's personal. That's a hospitality-trained skill set, and the posting draws experience from hotel, retail, and travel backgrounds for good reason.

• 2 or more years in a hospitality, retail, hotel, or travel environment
• Strong written and verbal communication skills
• Comfort with software, apps, and property management platforms
• Sharp professional presentation and an eye for detail
• Ability to lift up to 25 pounds (package volume during peak seasons is real)
• Willingness to obtain a leasing license within the first 90 days

The leasing license requirement is worth flagging for candidates coming from pure hospitality. It's a real step, not a formality, and Bozzuto builds it into onboarding expectations rather than treating it as optional.

Doing This at Bozzuto Specifically

Bozzuto manages a significant portfolio of Class A multifamily properties in the Mid-Atlantic and beyond, and their reputation for resident experience is genuinely earned. They invest in community programming, social media presence, and brand consistency across properties. If you're someone who takes pride in a meticulous community presentation and wants to work for an operator that actually tracks retention as a metric, the company culture here aligns with that. The posted hourly rate sits between $23.08 and $23.97, with benefits covering medical, dental, and vision, 20 days of PTO plus holidays, a 401k with company match, and tuition reimbursement.

For candidates thinking about where this role leads: front desk and resident experience positions at operators like Bozzuto often feed directly into leasing consultant and assistant manager tracks. The skills built here, traffic conversion, retention strategy, operational organization, transfer cleanly upward. It's not a dead-end hospitality transfer. It's a legitimate entry point into multifamily management for someone who brings the right people instincts.