Customer Experience Specialist (Leasing/Customer Service)

A prospective resident walks in on a Saturday afternoon, unannounced, having already toured two other communities that morning. The next ten minutes either win them or lose them. That's the job, distilled.

Cottonwood Residential is hiring a Customer Experience Specialist at Lake St. James Apartments in Conyers, GA. This is a full-time leasing and resident services role with a schedule that includes weekends and some evening hours. If that part surprises you, this probably isn't the right fit. For everyone else, here's what the day actually looks like.

What This Role Covers

You're the first voice prospects hear when they call and the first face they see when they walk in. Responding to inquiries across phone, email, and text is a constant, and doing it promptly matters more than most people realize. You'll keep tabs on available units, understand current pricing, and be ready to walk someone through their options without fumbling for answers.

Before traffic picks up, you're checking that vacant apartments and the tour path are showing-ready. Cottonwood was early to self-guided tours, and that model puts real weight on the physical condition of the units and common areas. A light bulb out or a make-ready that didn't quite get punched matters in that format. You'll walk buildings and amenities regularly to catch what needs catching.

Beyond leasing, the role pulls in resident-facing work: organizing the package room daily, helping plan community events, supporting social media efforts, and keeping vendor communications moving. It's a full-cycle customer service position, and the variety is genuine.

What Cottonwood Is Looking For

• A natural communicator who can adjust tone for a frustrated resident and an excited prospect in the same hour
• Someone organized enough to track details across multiple channels without things falling through
• Comfort with a schedule that shifts, including weekends
• A genuine interest in growing into property management, since Cottonwood has a stated path toward leadership for people who perform

Compensation includes a competitive base with a quarterly bonus structure. Benefits kick in within the first 30 days and cover health, vision, dental, life, and disability. The 401k and HSA both include a company match, PTO starts at three weeks in year one, and there are 10.5 paid holidays.

One honest note on what separates strong candidates here: it's not just friendliness. Leasing consultants who do well in roles like this tend to be detail-oriented enough to stay on top of unit readiness and follow-up, not just good in the moment with a prospect. The smile matters. So does the follow-through after they leave the office.