Customer Experience Specialist (Leasing/Customer Service)

Leasing consultant roles at garden-style communities often blur the line between sales and hospitality, and that's exactly what this position at The Mill at Georgetown Apartments is built around. Cottonwood Residential runs a part-time Customer Experience Specialist role here that puts you at the center of both the leasing and the resident-retention sides of the operation.

What the Work Actually Looks Like

A good portion of your day involves keeping the property show-ready: walking vacant units, checking the tour path, confirming make-ready quality meets Cottonwood's standards before a prospect ever steps through the door. You'll field inbound calls, emails, and texts from both prospects and current residents, which means you're constantly shifting between someone asking about pricing on a two-bedroom and someone with a maintenance follow-up question. You'll also stay current on all available units and their pricing so you can speak to them accurately without having to hand off every conversation.

Beyond the leasing side, the role touches community life in a real way. You'll help plan resident events, handle social media content, manage the package room daily, and keep vendor communications organized. It's a wider scope than a traditional leasing role, which is part of what makes it a useful starting point for anyone who wants to grow in property management.

The schedule is part-time with flexibility required, including weekends and evenings. That's standard for leasing roles where prospect traffic peaks on Saturdays and late afternoons during the week.

What Separates Strong Candidates Here

Cottonwood was an early mover on self-guided tours, which shifted how their sites handle prospect traffic. Instead of every visit being agent-escorted, prospects move through the property on their own terms. That means the physical condition of the tour path and vacant units carries more weight than it might at a traditionally staffed community. Strong candidates here understand that the product has to speak for itself, and they take the walk-and-check routine seriously rather than treating it as a box to tick.

• Genuine comfort on the phone and in writing, not just in face-to-face conversation
• Attention to detail on unit readiness and common area presentation
• Ability to hold pricing and availability information accurately and update it as things change
• Comfort with social media content as a real marketing tool, not an afterthought
• Reliability on weekend and evening availability

Where This Role Can Take You

Cottonwood is explicit that this role is a starting point with room to move into management. That's not unusual in property management, where leasing consultant experience is the most common path into assistant manager and then property manager positions. The skills you build here, reading traffic patterns, communicating clearly with prospects and residents, understanding unit pricing and availability, transfer directly to managing occupancy and NOI at a larger scale. If you're early in a property management career, a part-time role like this at a company that's invested in its leasing model is a reasonable place to start building that foundation.