Customer Experience Specialist at The Regatta Apartments

Leasing roles at apartment communities have shifted considerably over the past few years. Self-guided tours, AI-driven follow-up tools, and digital communication across phone, text, and email mean the front-line team member handles a broader mix of touchpoints than the traditional leasing consultant did even five years ago. Cottonwood Residential has leaned into that shift early, and this role at The Regatta Apartments in Houston reflects that approach.

What the Role Actually Involves

The Customer Experience Specialist is the primary face of The Regatta. That means greeting every person who walks into the leasing office, handling inbound calls and digital inquiries with quick, accurate responses, and staying current on pricing and availability across all floor plans so you can answer a prospect's questions on the spot. You'll prep apartments for showings daily and walk the tour path, amenities, and vacant homes to make sure everything meets Cottonwood's standards before a prospect or new resident sees it. Move-in readiness, the package room, community event planning, social media support, and vendor communication all fall within this position's scope.

The schedule is full-time and includes evenings and weekends. That's standard for a leasing role at a residential community, especially one running self-guided tours, which extend traffic well past traditional office hours.

Who Fits This Role Well

Strong candidates here tend to be people who stay organized under a shifting daily workload and who communicate clearly across formats: in person, by phone, and in writing. The Houston apartment market is competitive, with a significant volume of new Class A supply continuing to come online across submarkets like Midtown, the Medical Center corridor, and the Energy Corridor. At a property like The Regatta, that means prospects have options and they know it. The leasing team member who can quickly build rapport, answer questions with actual pricing knowledge, and create a polished move-in experience is the one who converts traffic into signed leases.

Cottonwood positions this role as a starting point with a path toward management. That's worth taking seriously. Leasing consultants who build genuine operational knowledge, including understanding how occupancy decisions connect to NOI and how their day-to-day work affects lease-up performance, tend to move into assistant manager and property manager roles faster than those who treat leasing as purely a sales function.

• Full health, vision, dental, life, and disability benefits available within the first 30 days
• 401k and HSA with company match
• Three weeks of paid time off available in year one
• 10.5 paid holidays
• Quarterly bonus structure on top of base pay