Customer Experience Specialist at Antero Apartments

A prospective resident walks in on a Saturday afternoon, slightly frazzled after touring three other communities that morning. Within five minutes, you know their move-in timeline, their must-haves, and which available floor plan fits both. That's the core of what this role asks of you every day at Antero Apartments in Colorado Springs.

What the Role Actually Covers

Cottonwood Residential is hiring a full-time Customer Experience Specialist at Antero Apartments. The schedule includes evenings and weekends, which is standard for leasing-side work at any occupied community with consistent traffic. You'll greet prospects, residents, and vendors in person, respond to inquiries across phone, email, and text, and keep detailed records of every interaction. Knowing current availability, pricing, and unit details cold is a baseline expectation, not a stretch goal.

Beyond the leasing desk, the position has a real operational component. You'll walk the tour path, vacant homes, amenities, and common areas regularly to confirm everything meets Cottonwood's presentation standards. Make-ready readiness before a prospect tour or a resident move-in falls partly on you. You'll also organize the package room daily, support community event planning, assist with social media content, and help maintain vendor communication. It's a broad scope for an entry-level role, and that's intentional: Cottonwood structures this position as a genuine on-ramp toward property management.

Cottonwood was an early adopter of Self-Guided Tours, so you'll be working within a leasing model that expects technology comfort alongside interpersonal skill. Prospects who come in after a self-guided tour often arrive more informed and with sharper questions. Being able to meet them at that level matters.

What Cottonwood Is Looking For

• Strong verbal and written communication across in-person, phone, and digital channels
• A track record of staying organized under competing priorities
• Comfort with a rotating schedule that includes weekend availability
• A genuinely warm, professional presence when greeting anyone who walks through the door
• Curiosity and a willingness to learn systems, pricing tools, and community-specific details quickly

Colorado Springs has seen meaningful apartment supply growth over the past several years, with several lease-up communities competing for the same renter pool. At a property like Antero, the leasing experience itself becomes part of the competitive advantage. Prospects have options, and the quality of that first interaction often determines whether they come back or sign elsewhere. Strong candidates in this role tend to understand that instinctively, without needing it explained.

Compensation includes a competitive base pay plus a quarterly bonus structure. Benefits, including full health, vision, dental, life, and disability coverage, become available within the first 30 days. The company also offers a 401k with match, HSA match, three weeks of paid time off in the first year, and 10.5 paid holidays.