Concierge - River West

This role lives and dies on soft skills. Before you think about property management knowledge or tech systems, consider the abilities that actually drive performance here: reading a room quickly, staying composed when multiple things demand your attention at once, and making people feel genuinely welcomed rather than processed. The Reside Living Concierge position at River West is built around those capabilities first.

The Work Itself

Your shift runs either Monday overnight (11:30 PM to 7:30 AM) or Thursday through Sunday on second shift (3:30 PM to midnight), with Tuesday and Wednesday off. That schedule matters because it shapes who you're serving and how. Overnight and late evening hours mean you're often the only Reside representative a resident or prospect interacts with. You're greeting guests, answering the concierge station phones, coordinating transportation requests, and handling walk-in traffic with rental information. When the leasing offices are closed, rollover calls from across Reside's Chicago portfolio come to you, so your ability to communicate clearly and stay organized under pressure carries real weight.

Beyond the front-of-house work, you're also the after-hours link to property management. Resident emergencies, maintenance dispatching, service request intake, and follow-up calls all fall within your scope. You'll monitor security systems and cameras, manage entries in CFR systems, and assist with resident events and social functions at various properties. It's a genuinely varied role, and the variety is the point.

Skills That Carry You Through

Reside is looking for at least one year of customer-facing experience, ideally in hospitality, luxury retail, or a service-oriented setting. Property management or leasing background is a plus but not required. What actually distinguishes strong candidates here is less about industry knowledge and more about communication instincts: the ability to solve a problem through conversation, to stay organized when the phone is ringing and a resident is standing at the desk, and to follow through on small details like a follow-up call after a completed service request. Those details are what residents actually remember.

• High school diploma or GED required
• One year or more of customer-facing experience in hospitality, retail, or luxury services
• Strong verbal and written communication skills
• Comfort with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Organizational skills and genuine attention to detail
• Ability to work independently during overnight hours while staying engaged with the team
• Physical ability to stand and move for the majority of the shift, climb stairs, and carry items under 20 lbs. regularly

What Working at Reside Looks Like

Reside Living manages around 3,000 apartments across Chicago and is actively growing. The company positions its properties as modern, amenity-forward communities, and the Concierge program is central to that identity. You're not just staffing a desk; you're part of what separates a Reside building from a generic rental. That means the role gets taken seriously internally, which tends to translate into real career development for people who want it. Concierge experience at a company like this builds a strong foundation for moving into leasing or assistant community manager roles over time.

Compensation starts at $20.00 per hour. Benefits include medical, dental, life, and disability insurance, a 401K with matching, commuter benefits, paid time off starting at 13 days (increasing after year one), paid holidays, a 25% monthly apartment discount, $100 per month in student loan assistance, and a $750 career apparel allowance after 90 days.