Concierge - Gold Coast (Second Shift)

What You'll Actually Do

This is the second shift at a boutique luxury building in Chicago's Gold Coast, which means you're the person residents and guests interact with when the management office is dark. Your shift runs Friday through Tuesday, 3:30 PM to midnight. That's not a minor detail. It shapes everything about the role.

Most of your time at the concierge desk involves greeting residents and guests, accepting packages, fielding phone calls, and handling the steady stream of requests that come with a high-end building: transportation bookings, pet services, maid service coordination, city directions, key date reminders. You'll also monitor security systems and cameras, which means staying attentive during quieter stretches of the shift rather than clocking out mentally.

When resident emergencies come in after hours, you're the first call. You'll contact on-call maintenance staff, document the situation, and follow up once the work is complete. Walk-in leasing traffic after hours falls to you as well. You won't be closing leases, but you'll collect guest card information, provide accurate rental details, and route prospects to the right contacts. Light leasing backup and after-hours call coverage for other Reside properties is part of the job too.

Beyond the desk, you'll help plan and coordinate resident events, contribute to a monthly e-newsletter, and enter service requests and community data into the property management system.

What You Bring

• High school diploma or GED
• At least one year of customer-facing experience in hospitality, retail, food service, or a comparable setting
• Background in property management, leasing, or administrative support is a plus but not required. Reside will train the right candidate.
• Strong written and verbal communication skills
• Comfort working independently for long stretches, with good judgment about when to escalate
• Solid organizational habits and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Physical stamina for a role that's mostly on your feet, with occasional lifting up to 20 lbs.

A Realistic Picture

The Gold Coast is one of Chicago's most established luxury corridors, and residents at this type of community have real expectations. When something goes wrong at 10 PM, they expect a calm, capable person at the desk who knows what to do. That's the honest weight of a second-shift concierge position. Some nights are quiet and routine. Others involve a frustrated resident, a maintenance emergency, and a leasing inquiry all arriving in the same hour.

What separates strong candidates here is composure under that kind of pressure, not just a friendly personality. Experience in hotel front desk or upscale hospitality translates well because the service standard is similar: residents expect to be remembered, assisted quickly, and treated as though their request matters regardless of how small it is.

Reside Living operates roughly 3,000 apartments across Chicago and promotes from within. A concierge role that builds familiarity with leasing traffic, property management systems, and resident relations is a reasonable starting point for someone who wants to move toward a leasing consultant or assistant manager position over time. Compensation starts at $20.00 per hour, and the benefits package includes medical, dental, life and disability insurance, 401(k) matching, commuter benefits, 13 days PTO plus 5 sick days, paid holidays, a $100 monthly student loan contribution, and a 25% monthly apartment discount.