Concierge

Front desk work at a luxury high-rise is a different animal than most customer-facing roles in property management. The skills that carry you here are speed, composure, and local knowledge. Rise Association Management Group is hiring a full-time Concierge for a luxury high-rise condominium in the 77056 zip code, working Wednesday through Sunday, 4pm to midnight, at $16.00 per hour.

Skills This Role Runs On

Access control, resident relations, and multi-tasking under pressure form the core of this position. You'll be the first point of contact for residents and guests moving through the building, which means your read on a situation has to be fast and accurate. Monitoring cameras, controlling building access, flagging suspicious activity, completing Daily Activity Reports, and writing incident reports all require someone who can stay sharp across a long shift without letting service quality slip. The administrative load is real: PowerPoint support, incoming mail processing, outgoing package coordination, and fielding queries from homeowners on everything from transportation to reservations to housekeeping arrangements.

Strong Microsoft Office proficiency is listed as a hard requirement, and the posting specifically calls out comfort with technology systems. If you've worked a front desk where the software was constantly changing or residents expected you to troubleshoot on the spot, that experience translates directly here.

The Service Standard

Rise AMG works exclusively in HOA and community association management across Texas, specializing in communities with layered amenity offerings and infrastructure complexity. A luxury high-rise in the Galleria corridor is exactly the kind of property in their portfolio. Residents here have high expectations for the concierge function, and the role description is explicit about delivering a five-star residential experience, which means deep knowledge of the surrounding area's dining, nightlife, and services isn't optional. It's part of how you do the job well.

Daily building walk-throughs keep you tuned into property condition. Coordinating dry cleaning, arranging housekeeping, and managing package flow round out a shift that rarely looks the same from one night to the next.

Who Stands Out in This Role

The candidates who excel here typically come from luxury hotel front desk, private club, or high-end residential concierge backgrounds. One year of that kind of experience is preferred. What separates a strong candidate from an average one isn't just politeness. It's the ability to resolve a resident concern at 11pm without escalating unnecessarily, while also keeping an eye on the access cameras and finishing your DAR before the next shift arrives. The evening-to-midnight schedule rewards people who work well independently and stay organized when the Lead Concierge isn't on-site.

• High school diploma required; degree in Hospitality Management or Business Administration is a plus
• Minimum one year in luxury hospitality or residential property management preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and comfort with property technology systems
• Ability to lift 30 to 50 pounds and remain on your feet or seated for extended periods
• Professional appearance and demeanor consistently maintained

Rise AMG operates as an EOS company, meaning the organization runs on structured accountability and clear processes. For a concierge, that shows up in how seriously they treat front desk procedures, documentation, and service standards. If you want a company that actually has a defined way of doing things rather than winging it, that's the culture here.