Community Relations Manager - Cortland Pembroke Pines

Cortland sits inside the top 10 multifamily owners and operators in the country, and the Community Relations Manager role at their Pembroke Pines property puts you at the intersection of two things that drive NOI: occupancy and resident retention. If you're thinking about where a role like this leads, that answer matters as much as the day-to-day.

The position carries real operational weight. You'll support the Community Manager on daily site operations, conduct inspections across vacant units, make-ready apartments, and model homes, and keep vendor relationships calibrated so turns stay on schedule and quality holds. This isn't administrative support in a passive sense. You're the person who catches a punch list issue before a prospective resident does, or flags a curb appeal problem before it shows up in a review. That kind of attentiveness compounds over time into the habits that make a strong community manager.

On the revenue side, you're actively working a leasing pipeline. That means following up with prospects, tracking conversion metrics in the CRM, and closing leases using consultative techniques rather than high-pressure scripts. Cortland's approach is consultative by design: uncover what the prospect actually needs, then connect that need to what the community offers. Strong candidates in roles like this treat their pipeline with the same discipline a sales rep would, because that's essentially what this is. Leasing velocity and follow-up consistency are what separate people who hit their KPIs from those who explain why they didn't.

The resident experience component rounds out the role. You'll plan engagement events, manage the community's social media presence, handle objections from current and prospective residents, and generally function as the face people associate with living there. That relationship-building skill transfers directly if you move into a Community Manager seat, where retention rates and delinquency trends reflect how well the team has connected with residents over time.

Pembroke Pines sits in a competitive South Florida submarket where Class A properties compete hard on experience because the product differences across communities are often narrow. The ability to create a genuine sense of community, rather than just processing applications, matters here more than in slower markets.

What Cortland is looking for

• At least two years of measurable sales success, ideally in multifamily, hospitality, luxury retail, or a comparable high-velocity environment
• Proven pipeline management habits and a track record of hitting or beating leasing targets
• Comfort with property management software, CRM systems, and social media as a marketing tool
• Strong communication skills and the kind of professional presence that reflects a premium brand
• Working knowledge of Fair Housing guidelines and basic operational compliance
• High school diploma required; bachelor's degree preferred

For someone early in their property management career, this role builds the exact combination of sales discipline and operational awareness that Community Manager positions require. It's a role where the skills you develop are directly portable, and at a company with Cortland's portfolio scale, internal mobility is a real path rather than a talking point.