Community Relations Manager-Cortland Fossil Creek

Cortland's Fort Worth portfolio reflects what the company has built across its national footprint: well-capitalized Class A communities where the leasing experience is expected to match the product. Fossil Creek sits in a competitive North Fort Worth submarket where renter traffic is consistent and prospects have real options. The Community Relations Manager role exists because high-quality assets require high-quality front-line execution, and this position owns both the sales side and the day-to-day operational support that keeps a community running cleanly.

What the Role Actually Covers

This is a dual-function position. You'll carry leasing responsibilities with real accountability to occupancy targets, conversion rates, and pipeline discipline, while also supporting the Community Manager on operational matters: inspections of vacant and make-ready units, move-in and move-out walkthroughs, vendor coordination, curb appeal, and compliance with Fair Housing and OSHA standards. You'll maintain CRM records for every prospect interaction, monitor lead-to-lease conversion metrics, and follow up with the kind of consistency that actually moves traffic to signed leases.

On the resident side, the expectation is a concierge-level standard. You'll handle objections, resolve concerns, build retention through personalized engagement, and manage the community's social media presence and resident events. This isn't a pure leasing role with occasional admin work layered on. The operational and sales functions carry equal weight.

What Cortland Is Looking For

• At least two years of measurable sales performance in a high-velocity, short-cycle environment: multifamily, hospitality, luxury retail, premium automotive, or similar
• A documented track record of hitting or exceeding quotas and KPIs
• Comfort with CRM systems, property management software, and Microsoft Office
• Strong written and verbal communication skills, including professional use of social media for marketing and brand presence
• Experience with compliance processes, administrative operations, and onsite team collaboration
• High school diploma required; bachelor's degree preferred

Candidates who stand out tend to be genuinely organized under pressure, not just self-described multitaskers. The combination of sales pipeline management and physical property oversight means a given day might start with a make-ready punch list walkthrough, shift to back-to-back prospect tours at midday, and close with delinquency follow-up or a vendor coordination call. Candidates who compartmentalize well and track their own metrics without being prompted tend to perform better in this structure than those who rely on a manager to prioritize their day.

Cortland operates as a vertically integrated owner-operator, which means the leasing decisions made at the property level connect directly to asset performance. That context matters if you're thinking about where this role leads: strong performers in Community Relations Manager positions at operators like Cortland typically move into Community Manager or Senior Community Manager roles, with a clear line of sight toward larger or higher-revenue assets as that track record builds.