Community Relations Manager-Cortland ChampionsGate

Skills at the Center of This Role

This position sits at the intersection of sales execution and resident experience, and it demands fluency in both. The Community Relations Manager at Cortland ChampionsGate in Davenport, FL uses consultative selling skills daily: uncovering what a prospective resident actually needs, presenting the community as a solution, and closing leases with confidence rather than pressure. You'll also draw on CRM discipline, pipeline management, and conversion tracking to make sure no lead goes cold and no follow-up slips through the cracks. If you've built a track record in high-velocity, short-cycle sales environments, whether that's multifamily, hospitality, luxury retail, or premium automotive, you already speak this language.

Beyond the sales function, this role requires genuine operational competence. You'll support the Community Manager on daily compliance, inspect vacant units and make-ready apartments, walk move-ins and move-outs, monitor curb appeal, and manage vendor relationships. That's not a secondary responsibility. It's the other half of the job, and candidates who treat it as such will stand out.

What You'll Be Doing Day to Day

A typical day here doesn't fit neatly into one category. You might start with a community walkthrough, checking a punch list on a make-ready unit before a scheduled move-in, then shift into leasing mode to follow up with prospects in your pipeline and conduct a tour for a new inquiry. Afternoons might involve coordinating with a vendor on a pending project, updating CRM records, and reviewing occupancy and traffic data with the team. Resident events, social media engagement, and handling escalated concerns from current residents round out the picture.

• Leasing and pipeline management: follow-up cadence, conversion tracking, and closing
• Community inspections: vacant units, model homes, make-readies, and move-in/move-out walkthroughs
• Vendor coordination and relationship management
• Resident experience programming: events, personalized service, and retention-focused engagement
• Social media and marketing program management
• Compliance support: Fair Housing guidelines, OSHA protocols, and company policy adherence

What This Role Builds, and What Sets Strong Candidates Apart

For someone early in a property management career, this role accelerates development in ways that matter long-term. You'll build a working understanding of NOI-level thinking, because you're not just leasing apartments, you're helping protect occupancy and revenue targets. You'll develop the operational vocabulary and inspection habits that Community Managers rely on, which positions you well for a CM role if that's the direction you want to go.

What separates strong candidates from average ones here is the combination of sales discipline and genuine service orientation. Cortland's brand promise centers on premium resident experience, so candidates who can close a lease and still remember that a real person is moving into that home will thrive. The ChampionsGate location serves a market with active lifestyle appeal, so connecting residents to that sense of place, not just the apartment itself, is a real part of the pitch. Two or more years of demonstrated, measurable sales success is required. A bachelor's degree is preferred but not required if your results speak clearly.

Cortland is a vertically integrated operator with in-house design, construction, and management, which means the support infrastructure behind this role is deeper than what you'd find at a third-party management company. That context shapes how the team here works and what resources you can actually draw on.