Community Manager

What You'll Actually Do

This is a full P&L role. As Community Manager at Cortland's Austin property, you carry the NOI target and own everything that affects it: occupancy, delinquency, expense control, vendor contracts, and the leasing pipeline. Your days move between financial review and floor-level decisions. One morning you're analyzing T-3 traffic trends and coaching a leasing consultant on conversion technique; that afternoon you're walking the property for a punch list inspection or sitting with a resident to resolve an escalated concern. The operational and financial threads don't separate cleanly, and that's the point.

On the revenue side, you'll set leasing goals, monitor KPIs, and build the kind of sales culture where follow-up is disciplined and closing rates reflect it. Cortland operates as a vertically integrated company with in-house design, construction, and operations, which means you'll work with centralized support teams rather than coordinating everything through third-party vendors. That structure gives you more resources than a typical fee management shop, but it also means you're accountable to more stakeholders. Communicating up and across the organization is a real part of the job.

What You Bring

• At least 2 years of sales leadership experience in a high-velocity, short-cycle environment. Multifamily is the obvious fit, but Cortland also values backgrounds in hospitality, luxury retail, or premium automotive where closing speed and customer experience both matter.
• Demonstrated results hitting occupancy and revenue targets, with the data to back it up.
• Financial acumen that goes beyond reading a report: budgeting, forecasting, and knowing where to cut without sacrificing resident experience or curb appeal.
• Proven ability to build and develop a team, not just manage one. Coaching leasing staff toward consistent performance is central to this role.
• Comfort with property management software, CRM systems, and using social media as a legitimate marketing channel.
• High school diploma required; bachelor's degree preferred.

Where This Role Leads

Community Manager is the role where generalist PM skills sharpen into something more specific and transferable. You're building a track record with a named NOI target at a top-10 multifamily owner. That matters when you're ready to move into a regional or multi-site role. The skills that compound fastest here: financial fluency at the asset level, team development, and the ability to read market conditions and adjust pricing or concessions accordingly. Austin's multifamily market has seen real rent pressure and elevated concessions in recent cycles, so managing through softness while protecting NOI is a skill set that travels well beyond any single market. Managers who come out of Cortland's platform with clean financials and strong retention numbers tend to be competitive candidates at the portfolio and regional level.