Community Manager - Cortland Hickory Hollow

Cortland has built a reputation as one of the top ten multifamily owners and operators in the country, and that scale shows up at the property level. As Community Manager at Cortland Hickory Hollow in Antioch, TN, you're not just running a community. You're running a multimillion-dollar asset with full accountability for NOI, occupancy, team performance, and resident experience.

This role covers the full spectrum. On any given day you might be reviewing a T-12 with an eye toward expense variances, coaching a leasing consultant through a stalled pipeline, walking the property for curb appeal and punch list items, and then fielding an escalated resident concern before the afternoon is done. Cortland operates with centralized support teams, which means you have resources that smaller operators can't offer, but it also means you need to be comfortable aligning with corporate partners and navigating competing priorities without losing momentum onsite.

The financial piece carries real weight here. You'll own budget management, forecasting, and expense control while working to hit and exceed NOI targets. That means knowing where your revenue leakage is, understanding your concessions strategy, and keeping delinquency tight. Cortland uses data and KPIs to drive decisions, so comfort with property management software and a willingness to dig into the numbers isn't optional.

On the leasing side, you'll set goals, monitor conversion rates and traffic, and coach your team to close. Cortland's brand sits at the premium end, so the sales culture here leans toward hospitality and lifestyle, not just unit counts. If you've come up through Class A or lease-up environments, that instinct will translate well.

What separates strong candidates from average ones in this role is the ability to hold both sides of the job at once. A lot of managers can run operations or lead a sales team, but doing both well, consistently, while keeping a team aligned and a resident base satisfied, is where most people show their ceiling. Cortland is also a vertically integrated firm with in-house design and construction, which means there's genuine career mobility for managers who perform.

What Cortland Is Looking For

• At least two years of measurable sales leadership in a high-velocity environment, multifamily, hospitality, luxury retail, or similar
• Demonstrated track record hitting occupancy and NOI targets, not just familiarity with the concepts
• Experience coaching and developing onsite teams with real accountability structures
• Financial acumen across budgeting, forecasting, and expense management
• Proficiency in property management software and CRM tools; comfort using social platforms for marketing and brand presence
• High school diploma required; bachelor's degree preferred
• Working knowledge of Fair Housing regulations and OSHA standards

Antioch sits in the southeast Nashville metro, a submarket that has seen consistent multifamily demand tied to the broader Nashville growth story. Residents here expect quality, and Cortland's brand standard reinforces that expectation at every touchpoint. If you've managed premium product and understand what it takes to deliver that experience without letting operations slip, this is a role worth a serious look.