Community Manager

It's 8:45 on a Tuesday and you're reviewing yesterday's delinquency report before the office opens, flagging two accounts that need notices before end of day, checking a vendor invoice that doesn't match the approved scope, and skimming an online review that went up overnight. The leasing team arrives at nine. You've already been at work for twenty minutes.

The Role at Hawthorne Northwest

Hawthorne Residential Partners operates as one of the larger Southeast-rooted multifamily management companies in the country, and this Community Manager position sits at the center of day-to-day operations for their Greensboro property on Brigham Road. You own the full picture: financial performance, occupancy, team development, resident experience, and vendor oversight. That's not a partial list. This is a genuine general manager role, not a glorified leasing position with a fancier title.

On the financial side, you'll manage budgets, oversee rent collection, handle deposit accounting, and track delinquency. You'll work primarily in Yardi and Knock. Pricing strategy and renewals fall to you as well, and you'll be accountable to occupancy goals in the same breath as NOI targets. Operationally, you'll coordinate with maintenance on work orders and preventative care, manage vendor relationships, and conduct regular property inspections to keep curb appeal and unit quality where they need to be.

The team leadership component here is real. You'll hire, train, and coach both office and maintenance staff, run weekly team meetings, and handle performance conversations when they're needed. Hawthorne has a defined internal career path program, which means your team members will be looking to you not just for direction but for genuine mentorship. That's a responsibility worth taking seriously.

Resident-facing, you'll handle escalated concerns, manage the community's online reputation, plan resident events, and support leasing by conducting tours and guiding prospects through the process when traffic demands it.

What This Role Requires

• At least two years of property management experience, including time as a Leasing Consultant and Assistant Community Manager
• Six months of direct Community Manager experience in multifamily, strongly preferred
• Proficiency with Yardi, Knock, and Microsoft Office preferred
• High school diploma or GED required; CAM, CAPS, or a real estate or property management license is a plus
• Valid driver's license required

The schedule runs Monday through Friday, 9 to 6, and Saturdays 10 to 4, with one weekday off each week to hold the total at 40 hours. Resident events and community needs can pull you outside those hours occasionally. That's the reality of site-level management.

Compensation includes a base salary plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), paid parental and adoption leave, pet insurance, telehealth access, and company-paid life insurance.

One thing that separates strong candidates in this role from average ones: the ability to read a T-12 and connect what it's telling you to what's actually happening on-site. Financial literacy at the community level isn't just about running reports. It's about knowing when your concessions are eating into NOI or when a maintenance cost spike is signaling a capital expense conversation with ownership. That judgment comes with experience, and Hawthorne will expect you to show it.