Community Manager

What You'll Actually Do

This is a straight-ahead community manager role at a Hillpointe workforce housing property in Cleveland, TN. You're running day-to-day operations: occupancy, financials, resident experience, vendor coordination, and asset condition. The Regional Manager sets the direction; you execute it at the property level.

On any given day, that means walking the property and logging what needs attention, reviewing delinquency and following up accordingly, making sure make-readies are genuinely move-in ready (not just technically turned), and keeping amenities in the kind of shape that justifies the rent. You'll process AP, communicate with the facilities maintenance team, and look for ancillary revenue opportunities where they exist. Entrata experience is a real advantage here since that's the preferred platform.

Hillpointe builds and operates market-rate workforce housing across the Sun Belt and is among the more active developers in that space right now. Cleveland sits in the Chattanooga metro corridor, a market that's absorbed meaningful multifamily supply over the past few years. Workforce product there competes on value and resident retention as much as lease-up velocity, so keeping occupancy steady and renewals strong is where a good community manager earns their keep.

What You Bring

• Prior property management experience, ideally in a community manager or assistant manager seat
• Comfortable with property management software; Entrata specifically is preferred
• Solid math skills for budget tracking, financial reporting, and basic NOI analysis
• Strong written and verbal communication, including lease document fluency
• HS diploma or equivalent required
• Valid driver's license (you'll need it on-site and for occasional local travel)
• Availability via phone and email outside standard hours, except during approved time off
• Physical ability to walk the full property and handle routine lifting up to 20 lbs independently

A Realistic Picture

Workforce housing communities run lean. You're not managing a Class A high-rise with a full support staff behind you. Residents are working people who notice when something's broken or when a common area looks neglected. The job rewards managers who stay ahead of maintenance issues, build real relationships with residents, and treat the asset like it's theirs to protect. If you've managed a garden-style or similar community and you know how to hold occupancy without leaning hard on concessions, that background will translate well here.

The flexible availability requirement is real. Community management at this level means you're the point of contact when things come up, and they do come up. That's not a complaint, just an honest description of what the job is.