Community Manager

Skills This Role Runs On

The Community Manager position at The Grove at Pullman sits at the intersection of financial oversight, team leadership, and student-focused operations. Pullman is a college town built around Washington State University, which means occupancy swings hard with the academic calendar, turn season is compressed and intense, and leasing velocity matters more than almost anywhere else. The skills you'll use daily: budget management and NOI analysis, staff development, vendor coordination, and the kind of quick decision-making that keeps a high-volume student community running without losing the customer experience in the process.

Scion calls this role a General Manager internally, and the scope reflects that. You're not executing a single function. You're running the property as a business: setting financial targets, managing delinquency, tracking concessions and leasing velocity, and working toward key performance indicators that are specific to this asset. If you've managed a Class B or A conventional property but haven't worked in student housing, understand that the annual turn cycle here is unlike anything in conventional PM. When a lease term ends, hundreds of units turn at once. Planning, staffing, and executing that process cleanly is one of the most operationally demanding things you'll do all year.

What the Day-to-Day Actually Looks Like

On a typical operating day, you're pulling occupancy and delinquency numbers, reviewing work orders, checking in with your Assistant General Manager on resident escalations, and monitoring reputation platforms for feedback that needs a response. You're also managing the vendor relationships and facility permits that keep the property code-compliant and the physical asset in shape. Monthly property walks feed into scorecard assessments that get submitted up the chain. Quarterly apartment inspections surface damage and capex needs before they become budget surprises.

During turn season, the pace shifts entirely. You're coordinating with Talent Acquisition to bring in additional staffing support, managing the electronic turn board in Turnable, conducting move-out inspections and punch-list walks with vendors, and getting hands-on with the actual work. Scion is direct about this: that includes moving furniture, helping the facilities team with punches, and organizing high volumes of resident trash. If that kind of hands-on involvement doesn't appeal to you, this role will be a poor fit. If it does, it's a signal that Scion values operators who stay connected to the physical reality of their property.

Financial management runs in the background of all of it. You're working with Vena for budgeting, Entrata for property management, and ADP for payroll and scheduling. Month-end processes, variance reporting, invoice entry, and credit card reconciliation are part of your regular cadence.

What Strong Candidates Bring

• At least 3 years managing a residential community with a team of 3 or more direct reports
• Comfort reading and acting on financial performance data: NOI targets, expense variances, gain-to-lease, and leasing velocity
• Experience coordinating a large-scale turn or lease-up under tight deadlines
• Proficiency in Entrata or a comparable property management system
• Strong conflict resolution instincts, particularly in a high-density, younger-resident environment
• Eligibility to work in the United States without visa sponsorship

Student housing operators who have managed through a full academic cycle, handled a compressed turn, and maintained occupancy and NOI targets through seasonal demand shifts tend to hit the ground running here. The systems stack at Scion is specific and modern. Candidates who adapt quickly to new platforms and workflows have a clear advantage over those who rely on familiarity with legacy tools.