Collections Specialist

Delinquency management sits at the intersection of financial oversight and resident relations, and that tension defines this role. John M. Corcoran & Company is hiring a Collections Specialist to work onsite at Washington Mill 240 in Lawrence, MA, a community where keeping accounts current requires both precision on the ledger side and genuine skill in resident communication.

The Skills This Role Runs On

The core of this position is accounts receivable management in a multifamily setting. You'll process rent payments, track outstanding balances, and maintain accurate resident account records in Yardi. But the work extends well beyond data entry. You'll communicate directly with residents about past-due balances, structure payment plans, and connect people with assistance resources when appropriate. That combination of financial accountability and resident-facing communication is what makes this role genuinely demanding. The person who does this well is organized enough to manage detailed documentation across multiple accounts and composed enough to handle sensitive conversations without letting either side of the equation slip.

On the legal side, you'll assist with eviction proceedings, which means preparing documentation, coordinating with attorneys, and tracking court timelines. Post move-out collections also fall within scope. These aren't occasional tasks. They're recurring parts of the workflow, and staying on top of them requires consistent follow-through.

Day-to-Day Scope

A typical week involves monitoring delinquency reports, following up on accounts at various stages of the collections process, and coordinating with the onsite management team on strategy and reporting. You'll flag patterns, document communications, and make sure the property's collections posture stays consistent with company policy. The schedule is Monday through Friday, 9:00 am to 5:00 pm, which gives this role a stability that's not always available in property management positions.

Lawrence is a market with a meaningful affordable housing presence, and Washington Mill 240 operates in that context. Residents navigating financial hardship aren't uncommon, and knowing how to point people toward assistance programs while still protecting the property's NOI is a real skill. Strong candidates will have experience holding that balance, not letting empathy become avoidance, and not letting collections pressure override service quality.

What JMC Brings to the Role

John M. Corcoran & Company has operated in New England real estate since 1951, and the organization carries institutional knowledge that shows up in how properties are managed day to day. The team culture skews collaborative, and the company has a track record of long-tenured employees, which tends to reflect well on how internal processes are structured and supported.

• High school diploma or equivalent required
• At least 6 months of experience in office administration, collections, finance, or property management
• Proficiency in Microsoft Office; Yardi experience expected
• Multifamily property management background preferred
• Strong organizational and communication skills across written and verbal formats

Pay range is $23.00 to $33.35 per hour. For candidates looking to build a career in property management operations, collections experience is a direct path toward leasing management, assistant property manager, and eventually property manager roles, since delinquency oversight is one of the clearest windows into how a property's finances actually function.