Bilingual Senior Service Manager - North Atlanta

Bilingual maintenance leadership at the senior level draws on a specific combination of skills: deep technical knowledge across multiple trades, the ability to develop people who may be early in their careers, and enough Spanish fluency to communicate clearly when it counts. This role at Cortland's Peachtree Corners community puts all three to work every day.

The Technical Side of the Work

You'll oversee all maintenance operations for a multifamily community, which means scheduling preventative maintenance, inspecting technician work, and stepping in personally on complex repairs involving HVAC, electrical, plumbing, appliances, gas fixtures, and flooring. The paperwork side is real too: service request logs, vacant unit documentation, refrigerant logs, pool logs, MSDS records, and HAZCOM materials all need to stay current. Universal EPA certification, CPO, and HVAC certifications are required coming in, not something you'll earn on the job here.

Vendor coordination falls under your scope as well. When a repair goes beyond what the in-house team handles, you're the one managing the relationship, holding vendors accountable for quality, and keeping costs in line with the approved budget.

Leading the Team

You'll hire, onboard, coach, and evaluate maintenance technicians. That includes writing performance plans, running on-call rotations, and making sure the team works in compliance with ADA, Fair Housing, OSHA, EPA, and lead-based paint regulations. Strong candidates for this role tend to be teachers by instinct. The technical skills matter, but the real differentiator at the senior level is whether you can bring up the people around you, not just fix things yourself.

The bilingual requirement reflects the community's resident population. Spanish fluency helps during resident interactions, service request follow-ups, and team communication. It's listed as preferred, but given the location and the team dynamics in North Atlanta's multifamily market, it's a genuine advantage.

What to Expect Day-to-Day

A typical day might start with a morning walkthrough to check exterior conditions and review overnight service requests, then move into coordinating make-ready turns on vacant units, meeting with a vendor about a pending repair, and closing out the day's punch list with your team. On-call rotations mean some evenings and weekends will come with calls that pull you away from whatever else you had planned. That's not a complaint buried in the job description, it's just the nature of senior maintenance work in multifamily.

Cortland operates as a vertically integrated owner-operator, which means decisions about the asset tend to move faster than they do at third-party managed properties. You're working inside the ownership structure, not between a management company and a separate owner. For a Senior Service Manager, that usually translates to clearer budget authority and fewer layers of approval for day-to-day operational decisions.

What This Role Requires

• 5 to 6 or more years of maintenance experience spanning carpentry, plumbing, electrical, and HVAC; multifamily experience is preferred
• Bilingual English/Spanish preferred
• Universal EPA, CPO, and HVAC certifications required
• Valid Class E driver's license
• High school diploma or equivalent; technical training or college coursework is a plus
• Working knowledge of ADA, Fair Housing, OSHA, and EPA regulations
• Ability to read technical manuals and equipment documentation
• Physical ability to perform hands-on maintenance tasks, including lifting and climbing
• Availability for evenings, weekends, and on-call rotation