Bilingual Screening & Applications Specialist - Sandy Springs, GA

An applicant submits their rental application at 8 PM. By the time your shift starts, they've already sent two follow-up emails asking about their status. That's the pace of this role, and handling it well is the whole job.

Cortland is one of the largest multifamily owners and operators in the country, and this position sits inside their centralized contact center in Sandy Springs. You're not on-site at a single property. You're working across the portfolio, processing applications and guiding prospective residents from submission through move-in, all from one central hub.

What the Work Actually Looks Like

The core of this role is application processing: reviewing submissions, verifying documentation, and making sure everything stays compliant with Fair Housing standards and company policy. Alongside that, you're fielding inbound calls, emails, and chat inquiries from applicants at various stages, some just starting out, others anxious about a decision that's already been made.

You'll juggle multiple applicants simultaneously. Someone needs a document resubmitted. Another person is frustrated about a delay. A third needs a status update before they'll sign elsewhere. Strong time management isn't a soft skill here, it's the mechanism that keeps the queue moving.

Bilingual fluency is required for this role. You'll use it regularly to serve applicants who communicate more comfortably in Spanish, and the quality of that communication directly affects their experience and Cortland's leasing outcomes.

What Cortland Is Looking For

• 2 or more years in a customer service or contact center role, with multifamily housing experience strongly preferred
• Fluency in both English and Spanish
• Comfort working in platforms like RealPage, OneSite, and Funnel, along with standard CRM and Microsoft Office tools
• Demonstrated ability to handle confidential applicant information with care and discretion
• High school diploma or equivalent
• Availability to work weekends and extended hours when volume demands it
• Sharp attention to detail when reviewing applications and verifying documents under deadline pressure

What separates strong candidates from average ones in this role isn't speed alone. It's the ability to de-escalate a frustrated applicant while simultaneously processing three other files without letting accuracy slip. Contact center experience helps, but candidates who've worked leasing at a high-traffic property already understand the emotional stakes applicants bring to housing decisions. That background transfers well here.

Cortland built this centralized model to create consistency across their portfolio. For someone who wants to move into leasing operations, compliance, or training down the road, this role gives you direct exposure to application workflow at scale, the kind of process knowledge that's hard to get from a single property assignment.