Bilingual Screening & Applications Specialist - Sandy Springs, GA

Centralized leasing operations have reshaped how large multifamily portfolios handle application volume. Instead of each property running its own leasing office, companies like Cortland route prospective residents through a contact center staffed by specialists who process applications, verify documents, and keep applicants informed from submission to move-in. It's efficient for the portfolio and, done well, a genuinely better experience for applicants than waiting on a busy on-site team.

This role sits at the center of that model. Cortland is hiring a bilingual Screening and Applications Specialist for its centralized contact center in Sandy Springs. The position handles incoming calls, emails, and chat inquiries from prospective residents, reviews rental applications for accuracy and compliance, collects and verifies supporting documentation, and keeps multiple applicants updated simultaneously throughout the leasing process. Fair Housing compliance is non-negotiable here, and the volume is real. This isn't a one-application-at-a-time environment.

What the Day Actually Looks Like

On a busy morning, you might have a dozen open application files at different stages, two applicants asking for status updates via chat, and a phone queue with callers who have questions about income requirements or missing documents. Some callers are patient. Some aren't. De-escalation is a regular part of the job, not an occasional one. The bilingual requirement exists because a meaningful portion of applicants communicate primarily in Spanish, and clear communication at this stage matters. A misunderstood document request or a confusing denial process creates real problems for applicants and for compliance.

You'll work across platforms including Funnel, OneSite, and RealPage, along with CRM tools standard to contact center operations. Cortland expects you to manage competing priorities without dropping accuracy on the compliance side. Rental application review carries regulatory weight, and errors here aren't just inconvenient.

What Cortland Is Looking For

• Two or more years of customer service experience, with preference for high-volume contact center or multifamily backgrounds
• Fluency in both English and Spanish (written and verbal)
• High school diploma or equivalent
• Demonstrated comfort handling confidential applicant information with discretion
• Proficiency in Microsoft Office Suite and familiarity with property management platforms
• Strong organizational skills and the ability to maintain accuracy under pressure
• Availability to work weekends and extended hours when business needs require it

Candidates who stand out tend to have experience in both customer-facing communication and document review, not just one or the other. If you've worked leasing at a property level and understand what makes an application file complete, that background translates directly here. The centralized model means you're rarely meeting applicants in person, so your written and verbal communication carries more weight than it might in an on-site role. Bilingual fluency isn't a checkbox in this position. It's a core function.

Cortland is a vertically integrated multifamily owner and operator founded in 2005, ranked among the top ten in the country by portfolio size. The Sandy Springs location puts this role within the company's Atlanta-area operations hub.