Bilingual Screening & Applications Specialist - Sandy Springs, GA

Centralized leasing operations have changed how large multifamily portfolios convert traffic into signed leases. Instead of each community handling its own application queue, operators like Cortland route that work through a contact center where specialists own the process from submission to move-in. It keeps compliance tighter, applicant experience more consistent, and site teams focused on retention. This role sits at the center of that model.

What the Job Actually Involves

As a Bilingual Screening and Applications Specialist in Cortland's centralized contact center, you process rental applications, verify supporting documentation, and communicate with prospective residents across calls, emails, and chat, all at the same time. On any given shift you might be reviewing income verification for three applicants, updating statuses in OneSite or RealPage, and de-escalating a frustrated caller who hasn't heard back about their application in two days. The volume is real. The documentation requirements are precise. Fair Housing compliance isn't a checkbox here; it's a daily practice across every interaction.

Bilingual fluency is central to this role, not an add-on. A meaningful portion of applicants will communicate primarily in Spanish, and this position exists to make sure that experience doesn't degrade the moment language becomes a barrier. Strong candidates bring the same professionalism and clarity in both languages under volume pressure.

What Sets Strong Candidates Apart

• Experience in a high-volume contact center, ideally in multifamily, where you've managed competing priorities without letting accuracy slip
• Hands-on familiarity with platforms like Funnel, OneSite, or RealPage. You don't need to be re-trained on the basics
• Demonstrated ability to handle confidential applicant information with discretion, income docs, ID verification, background results
• Comfort working weekends and extended hours when leasing demand spikes
• High school diploma or equivalent required; 2 or more years of customer service experience strongly preferred

The candidates who struggle in centralized leasing roles are usually strong communicators who underestimate the documentation side, or detail-oriented processors who lose the human element when volume climbs. This role needs both in equal measure. If you can hold a warm, clear conversation with an applicant in Spanish while simultaneously tracking where three other files stand in the pipeline, that's the skill set Cortland is looking for.

Cortland is a vertically integrated operator, ranked among the top 10 multifamily owners in the US, with in-house design, construction, and management under one roof. That structure means decisions move faster and the tools you work with are built for how the portfolio actually operates.