Bilingual Screening & Applications Specialist - Sandy Springs, GA

A prospective resident calls in frustrated, three days into the application process, asking why their documentation hasn't been verified yet. You pull up their file, spot the missing item, explain exactly what's needed and why, and by the end of the call they feel guided rather than processed. That moment is the core of this role.

What This Role Actually Involves

Cortland, one of the country's top multifamily owners and operators, runs a centralized Contact Center that handles application processing across its portfolio. As a Bilingual Screening and Applications Specialist based in Sandy Springs, you'll own the stretch of the leasing journey between application submission and move-in. That means reviewing and processing rental applications for accuracy and compliance, collecting and verifying supporting documentation, and keeping applicants informed at every step through calls, emails, and chat. You'll handle multiple applicants simultaneously, which requires sharp prioritization and the kind of organized communication that prevents things from falling through the cracks. De-escalation is part of the work. Fair Housing compliance is non-negotiable. The bilingual requirement reflects Cortland's commitment to serving a diverse resident base, so fluency in both English and Spanish is essential to the position.

The tech stack includes platforms like Funnel, OneSite, and RealPage alongside CRM tools, and you'll need to move between systems efficiently in a high-volume environment. Weekends and extended hours come with the territory during peak leasing periods.

What Makes Someone Strong in This Role

The qualifications Cortland is looking for include:

• At least two years of customer service experience, preferably in a contact center or multifamily housing environment
• High school diploma or equivalent
• Demonstrated comfort handling confidential applicant information with discretion
• Proficiency in Microsoft Office and familiarity with property management software (Funnel, OneSite, RealPage)
• Strong attention to detail with the ability to maintain accuracy under pressure
• Bilingual fluency in English and Spanish

The candidates who thrive here aren't just fast workers. They're people who understand that an application denial delivered without empathy can damage a brand, and that a well-handled difficult call can turn a frustrated prospect into a future resident. Experience inside a multifamily leasing office or centralized operations team carries real weight because the vocabulary, the compliance context, and the documentation expectations are already familiar.

From a career development angle, this role builds a skill set that translates directly into leasing management, compliance coordination, or regional operations support. Centralized contact center experience at a vertically integrated operator like Cortland exposes you to portfolio-level leasing patterns, application volume trends, and Fair Housing compliance in ways that on-site leasing roles often don't. If you're thinking about where a role like this leads, positions like Leasing Manager, Regional Leasing Director, or Operations Coordinator are natural next steps for someone who performs well here and wants to grow within a large multifamily platform.