Assistant Community Manager

Most multifamily companies have an Assistant Community Manager title. Fewer have a clear answer when you ask what that person actually does on a Tuesday afternoon when the manager is out, a resident is disputing a charge, two leasing appointments are stacked back-to-back, and delinquency calls still need to happen before 5 PM. At Hawthorne Residential Partners, this role is designed to hold all of that at once, and do it well.

Mountain View Apartments in Asheville, NC is a Hawthorne community, and Hawthorne ranks among the top 50 multifamily management companies nationally, with deep roots in the Southeast. The Assistant Community Manager here works shoulder-to-shoulder with the Community Manager on everything from daily leasing activity to financial oversight to keeping the team grounded when things get busy.

The Work Itself

On the leasing side, you'll conduct tours, respond to incoming leads, and guide prospects from first contact through signed lease. That means understanding what each prospect actually needs, not just reciting floor plans. Renewals, lease documents, and application accuracy fall in your lane too, and occupancy goals are shared goals. You'll also manage the community's social media presence, which at a well-run community is less about aesthetics and more about keeping residents connected to what's happening around them.

Financially, you'll handle rent collection, payment posting, and ledger reviews. Delinquency follow-up is a real part of this job. Weekly calls, coordinating eviction procedures when necessary, and making sure account records actually reflect what happened. This isn't a role where the financial side stays in the background.

When the Community Manager is away, you step into that leadership function without a transition period. That means setting priorities for the team, maintaining momentum, and handling resident concerns with both empathy and follow-through. The resident-facing and team-facing parts of this job carry equal weight.

Who Fits Well Here

• Two years of property management experience, with at least six months in an assistant manager capacity preferred
• Comfort reading financial reports and acting on what they show, not just passing them up the chain
• Strong conflict resolution instincts. Residents escalate. How you handle the moment matters more than the policy you cite.
• High School diploma or GED required. A CALP designation is a plus.
• Valid driver's license

The schedule runs Monday through Friday, 9 AM to 6 PM, and Saturdays 10 AM to 4 PM, with one weekday off each week to keep things at 40 hours. Occasional evenings or weekend availability may come up for resident events.

What separates strong candidates here isn't just leasing skill or financial fluency in isolation. It's people who can hold both at once, stay steady when the day shifts on them, and still make a resident feel heard at 5:45 on a Friday. That combination is harder to find than most postings acknowledge.

Hawthorne offers a Career Path Program with active investment in your development toward a Community Manager role. Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Benefits include medical, dental, and vision coverage, 401k with company match, paid time off including your birthday, pet insurance, paid parental and adoption leave, telehealth access, and company-paid life insurance.