Assistant Community Manager

Student housing operates on a calendar that most multifamily operators don't deal with. You're not managing rolling monthly turns. You're managing one massive, compressed turnover window where hundreds of beds flip in a matter of days. At University House Tempe, that rhythm defines the year, and the Assistant Community Manager role sits right at the center of it.

Scion is one of the larger student housing operators in North America, and this position functions as the operational co-pilot to the General Manager. You're expected to run the building when the GM is out, which means you need to understand every layer of the asset: leasing, financials, facilities, staff performance, and resident experience. The expectation isn't to observe. It's to lead.

On the financial side, you'll manage accounts receivable, enforce late fee and NSF policies, and keep delinquency under 2% by month end. That's a real number with real accountability. You'll assist with month-end reporting, reconcile accounts, and post damage charges coming out of quarterly inspections. Move-out billing and refund processing fall to you as well. None of it is glamorous, but it's what keeps NOI from leaking.

The leasing side of this role is active, not passive. You're running weekly market surveys, managing concessions within budget, tracking KPIs on traffic and conversion, and directing the team's sales interactions. Student housing lease-up cycles are intense, typically front-loaded toward fall occupancy targets, and the AGM is expected to read the trends early and adjust the approach before the numbers slide.

Staff development is part of the job too. You'll help hire, train, and coach onsite team members, manage the property schedule including on-call coverage, and make sure everyone stays current on Fair Housing compliance and company policy. That last piece matters more than it sounds. Student housing communities see high staff turnover and frequent compliance exposure, so keeping the team trained and consistent is a real operational priority.

What this role requires

• At least one year of experience in property management or residential community operations
• Comfort with property management software, Entrata experience is a plus
• Strong written and verbal communication skills, you'll handle escalated resident issues regularly
• Meticulous approach to account management and documentation
• Ability to step into the GM role when needed, not just fill a seat

What separates strong candidates here isn't just experience. It's the ability to hold both the numbers and the people side of the job at the same time. Student housing residents are vocal, the leasing calendar is unforgiving, and the turn is a true operational stress test. Candidates who've lived through a large-scale turn at a student property and come out with clean financials and a functioning team will have a real leg up. This role also builds a direct path toward a General Manager position, especially within a company that's actively growing its portfolio.