Assistant Community Manager

It's 8:45 AM on a Tuesday in late July. You're walking a block of units with a punch list in hand, tracking which makes-readies are still open, which vendors are behind schedule, and which residents are moving in Friday whether those units are ready or not. That's the turn at a student housing property, and it defines a significant chunk of this role.

The Role at Redpoint Tempe

Scion operates Redpoint Tempe as part of its student living portfolio, and the Assistant General Manager here is the operational backbone of the property. You're not shadowing the GM. You're running alongside them and stepping in when they're out. The scope covers staff coaching, resident account management, delinquency enforcement, facilities coordination, and financial reporting, all under one title.

On the financial side, you'll help keep delinquency below 2% at month-end, a real benchmark that requires consistent follow-through on late fees, NSF collections, and account audits. You'll assist with Month End reconciliation and work directly with KPIs tied to leasing velocity, gain to lease, concessions, and occupancy trends. This isn't a passive reporting function. You're expected to read the numbers and flag problems before they compound.

Facilities work is more hands-on than the title suggests. Monthly property walks, code compliance checks, work order coordination, and during annual turn, you're physically helping move furniture, clean units, and push punch list items across the finish line. Student housing turns are compressed and high-volume. There's no easing into it.

What You'll Need

• At least one year of experience in property management or a residential living community
• Comfort with Entrata or a comparable property management system
• Strong written communication skills, including resident notices and review responses
• The ability to handle eviction filings, damage charge disputes, and escalated resident concerns without losing composure
• Familiarity with platforms like ClickUp, Qualtrics, Greenhouse, and Turnable is a plus
• Eligibility to work in the United States (no visa sponsorship available)

Scion uses a fairly deep tech stack. Turnable tracks the electronic turn board, Entrata handles resident accounts and reviews, Qualtrics captures resident and employee feedback, and Lattice manages performance. Candidates who can move across these tools without friction will hit the ground faster.

What separates strong candidates here isn't just operational competence. It's the ability to manage resident escalations and staff development at the same time, without letting one suffer when the other gets loud. Student housing has a compressed lease cycle and a resident base that communicates very publicly on Google and Yelp. How you respond to a bad review matters as much as how you handle the underlying complaint.

This position includes a discretionary annual bonus, health, dental, and vision insurance, 401k matching, paid parental leave, paid time off, floating holidays, and learning reimbursement. Hours are primarily daytime business hours with on-call and non-traditional hours during peak periods and emergencies.