Assistant Community Manager

It's a Tuesday afternoon. A resident stops by upset about a charge on their account, the phone rings with a prospect asking about availability, and rent collection week isn't quite finished. That's a normal Tuesday for an Assistant Community Manager, and it's the kind of day this role is built around.

What the Role Actually Covers

Hawthorne Residential Partners, a top-50 multifamily operator with deep roots in the Southeast, is hiring an Assistant Community Manager at one of their Greensboro communities. The position sits right at the intersection of leasing, resident relations, and financial administration, which means no two days look the same.

On the leasing side, you'll conduct tours, work incoming leads, and guide prospects through applications and lease execution. Hitting occupancy targets and driving renewals are both part of the job. You'll also help manage the community's social media presence, highlighting events and keeping the property visible to prospective residents.

The financial piece carries real weight here. You'll handle rent collection, payment posting, and check scanning, and you'll monitor delinquency closely with weekly follow-up calls. Ledger reviews are part of your regular routine, checking that billing is accurate and payments are applied correctly. When an account heads toward eviction, you'll help coordinate that process too. This is one of the areas where attention to detail matters more than people expect going in.

When the Community Manager is out, you run the operation. That means keeping the team focused, handling resident concerns as they come up, and maintaining momentum without letting daily priorities slip. Conflict resolution is a daily skill here, not an occasional one.

Experience and Credentials

• High school diploma or GED required
• Two years of property management experience preferred
• At least six months in an assistant community manager capacity preferred
• Valid driver's license required
• CALP accreditation is a plus

Candidates who stand out tend to be comfortable reading a ledger and equally comfortable talking a frustrated resident down from a billing dispute. The financial and interpersonal sides of this role demand equal confidence. If you've handled delinquency follow-up before and you know how to keep a conversation professional when a resident is genuinely upset, that combination will carry you further than either skill alone.

Office hours run Monday through Friday, 9 a.m. to 6 p.m., and Saturdays from 10 a.m. to 4 p.m., with one weekday off per week to keep the schedule at 40 hours. Resident events and community needs can occasionally pull you outside standard hours.

Compensation includes hourly pay plus monthly leasing and renewal commissions and quarterly performance bonuses. Hawthorne also runs a structured Career Path Program aimed specifically at moving Assistant Community Managers into Community Manager roles. Benefits include medical, dental, and vision coverage, a 401k match, paid time off (including your birthday), paid parental and adoption leave, pet insurance, company-paid life insurance, and 24/7 telehealth access.