Assistant Community Manager

What You'll Actually Do

This is an operations-heavy role at Redpoint Gainesville, a student housing community managed by The Scion Group. You'll work directly under the General Manager and step in to run the property when they're out. That means owning the day-to-day across leasing support, resident accounts, facilities coordination, and staff development simultaneously.

A typical week pulls you in several directions. You might start Monday reviewing delinquency and chasing down outstanding balances to keep the property under 2% by month-end. By midweek, you're walking units with the facilities team to punch through a make-ready list, then fielding an escalated resident concern that came in through Entrata. Friday could mean auditing utility billing records or responding to a Google review before the weekend on-call rotation kicks in.

The annual turn is where this role gets intense. Student housing turns fast, and at a property like Redpoint, you're coordinating vendors, tracking unit readiness through Turnable, assessing move-out damage, processing final billing, and physically helping move furniture when the team needs hands on deck. It's not a desk job during turn season.

On the financial side, you'll assist with month-end reporting, manage accounts receivable reconciliation, and use KPIs to track leasing velocity, concessions, and gain-to-lease trends. You'll also work alongside the Customer and Sales Experience Manager on resident engagement and reputation management across Google, Yelp, and internal survey platforms.

What You Bring

• At least one year of experience in property management or residential community operations
• Familiarity with a property management system, Entrata experience preferred
• Strong written communication skills, you'll be drafting resident notices and review responses regularly
• Comfort with financial basics: accounts receivable, late fees, NSF policies, and delinquency tracking
• Ability to handle confidential information and resident account matters with discretion
• Organizational discipline to manage competing priorities during high-volume periods like turn

Context Worth Knowing

Student housing runs on a lease-up cycle tied to the academic calendar, which creates predictable pressure points: fall move-in, spring renewals, and the summer turn window. Candidates who've only worked conventional multifamily sometimes underestimate how compressed and physical the turn process is in this sector. If you've managed turns before, that experience translates directly here. If you haven't, expect a steep but manageable learning curve during your first summer.

Scion uses a tech stack that includes Entrata, ClickUp, Turnable, Lattice, and Qualtrics. You don't need to know all of them on day one, but comfort picking up new platforms quickly will matter. This role is eligible for an annual discretionary bonus and includes standard benefits: health, dental, vision, 401k matching, paid parental leave, and learning reimbursement.