Assistant Community Manager

Student housing operates on a different rhythm than conventional multifamily. Leases turn all at once, residents are transient by design, and the customer experience has to carry a community through a high-stakes annual cycle. The Assistant General Manager at Alight Fullerton steps into that rhythm as the General Manager's closest operational partner, handling everything from resident accounts and delinquency to the annual turn process and daily team coordination.

What the Role Actually Covers

This isn't a leasing desk role with a fancier title. You'll be managing accounts receivable, enforcing collection policies to keep delinquency below 2% at month-end, and preparing month-end reports. You'll also handle resident notices, support eviction filings in line with local ordinances, and manage utility billing. On the facilities side, you'll conduct regular property walks, coordinate work orders with vendors and staff, and make sure curb appeal and common areas stay up to standard.

When the annual turnover cycle arrives, the work gets physical and logistical in equal measure. You'll use Turnable to track the electronic turn board, assess move-out damage and prepare final billing, process damage disputes, and provide hands-on support with punch list completion, furniture moves, and unit cleaning. The GM leads the turn, but you're the one making sure every moving part stays on schedule.

Day to day, you'll also partner with the Customer and Sales Experience Manager on leasing velocity, concessions, and resident engagement. Monitoring KPIs, responding to Google and Yelp reviews through Entrata, and managing escalated resident concerns are regular parts of the work. When the GM is out, you step in and run the property.

Who Fits Well Here

• At least one year of experience in property management or residential community operations
• Proficiency in Entrata or a comparable property management system
• Comfortable with Microsoft Office and willing to learn platforms like ClickUp, Turnable, Qualtrics, and Lattice
• Strong written communicator who can handle resident-facing correspondence and internal reporting with equal care
• Detail-oriented with real follow-through on accounts, deadlines, and compliance requirements
• Able to maintain confidentiality and stay composed when handling escalated resident situations

One honest note: student housing turns compress a full year of unit prep into a very short window. Candidates who've managed a conventional lease-up or a standard multifamily turn will find the pace and volume here noticeably different. The ability to stay organized and keep morale steady when the whole team is under pressure is what separates strong candidates from capable-but-struggling ones in this specific environment.

Growth and Team Dynamics

The AGM role in student housing is a genuine stepping stone to a General Manager seat, and Scion's structure gives you real exposure to the financial, operational, and people-management dimensions of running a property. You'll work closely with both the GM and the Customer and Sales Experience Manager, which means you get a cross-functional view that many assistant-level roles don't offer. That visibility tends to accelerate development for people who pay attention and ask good questions.

Benefits include health, dental, and vision insurance, 401k matching, paid parental leave, paid time off, floating holidays, a discretionary annual bonus, and learning reimbursement. Work authorization in the United States is required. Visa sponsorship is not available.