Assistant Community Manager

The Scion Group operates student housing at scale, and 44 North in Minneapolis reflects that model: a community where occupancy pressure, lease-up timing, and resident satisfaction all hit at once, usually during the same week. The Assistant Community Manager title here carries real operational weight. Scion calls the role Resident Services Manager internally, and the scope matches: this person owns the resident experience from move-in to move-out while keeping leasing workflows, delinquency follow-up, and compliance processes moving in parallel.

Day to day, you're watching the Entrata dashboard the way a revenue manager watches a hotel's booking curve. Delinquency notices go out on schedule. Lease documents get generated, reviewed, and countersigned under the General Manager's direction. Move-in inspections get coordinated. When a resident dispute escalates, you're the one mediating it before it becomes a negative review or a legal matter. Reputation management across review platforms is an explicit part of the job, which means your resident interactions have a measurable downstream effect on traffic and lease conversion.

The leasing support component is real. You're not running the leasing team, but you provide backup on lead follow-up, sales calls, and lease execution when volume demands it. During peak move-in periods, which in student housing often means a compressed August window where hundreds of residents arrive in days, evening and weekend availability is expected. The role also calls for occasional support at other properties in the Scion portfolio, so comfort operating outside your home community matters.

Student housing creates a specific operational challenge worth naming: residents are often first-time renters, which means the volume of service requests, questions, and complaints runs higher than at a conventional multifamily property. Strong candidates come in with conflict resolution instincts already developed, not just customer service polish. The ability to handle a crisis call, a delinquency escalation, and a resident event all in the same day without losing composure is the real differentiator here.

What Scion is looking for

• 2 or more years in property management, leasing, or resident services
• Hands-on experience with Entrata or a comparable property management platform
• Demonstrated conflict resolution and de-escalation skills
• Comfort managing social media and local marketing initiatives
• Organized enough to track renewals, notices, insurance compliance, and leasing metrics concurrently
• Flexibility for evening and weekend coverage during move-in, peak leasing, and emergency situations
• Eligible to work in the United States without visa sponsorship

The Minnesota base salary range runs $50,000 to $55,000, with a discretionary annual bonus on top. Benefits include health, dental, and vision coverage, 401k matching, paid parental leave, and learning reimbursement. This is an exempt, full-time, on-site position at 44 North in Minneapolis.