Assistant Community Manager

Student housing runs on a different clock than conventional multifamily, and Lark San Antonio makes that clear fast. Annual turnover here means something specific: hundreds of students cycling out within a compressed window, every unit on a punch list, vendors coordinated against hard move-in dates. The Assistant General Manager role at this Class A student community sits at the center of all of it.

Scion operates purpose-built student housing at scale, and this position functions as the operational backbone of the property when the General Manager is present and the decision-maker when they're not. That's a real expectation, not a distant possibility. You'll touch every functional area: leasing and sales performance, delinquency management, the annual turn, facilities coordination, team development, and resident experience metrics. Each one feeds the others, and this role is responsible for making sure none of them drift.

On the financial side, you'll help keep delinquency below 2% at month end, manage accounts receivable, process damage charges from quarterly inspections, and assist with month-end reporting and reconciliation. Utility billing and RUBS-adjacent account management are part of the picture. You'll also run weekly market surveys, manage concessions within budget, and partner with a centralized sales team to hit occupancy and revenue targets. Traffic generation and conversion don't just belong to leasing agents here , this role owns the strategy behind them.

The annual turn is where student housing separates from conventional PM. Scion uses Turnable to track progress against an electronic turnover board, and this role is expected to be hands-on: inspecting units, processing move-out damage assessments, coordinating vendor walks, and providing direct labor support where needed, including moving furniture and helping with punches. If you've only managed turns from a desk, expect an adjustment.

The tech stack runs through Entrata (preferred), ClickUp, Lattice, Qualtrics, and Greenhouse. Comfort with these platforms matters for both daily operations and keeping up with Scion's internal reporting and performance systems.

What the role requires

• At least one year of experience in property management or residential living communities
• Proficiency in Entrata or a comparable property management system
• Strong written and verbal communication skills, especially for escalated resident issues and review platform responses
• Detail orientation across financial records, compliance, and inspection documentation
• Availability for on-call shifts and non-traditional hours, particularly during turn season
• Eligibility to work in the United States (visa sponsorship is not available)

For candidates thinking about where this leads: the Assistant GM track in student housing is one of the more direct paths to a General Manager role in PM. The exposure here spans leasing, operations, financial reporting, HR basics, and facilities, which is breadth that many conventional multifamily assistant manager roles don't provide. Candidates who perform well in the turn and demonstrate comfort with the financial metrics tend to move up quickly within Scion's structure.

Benefits include health, dental, and vision coverage, 401k with matching, paid parental leave, a discretionary annual bonus, PTO, floating holidays, and learning reimbursement. This is an exempt, salaried position based on-site at Lark San Antonio.