Assistant Community Manager

Student housing operates on a calendar that most property management professionals never deal with. The annual turn is essentially a full lease-up compressed into a few weeks, every single year, on a hard deadline. That reality shapes every part of this role at The Piedmont, a student living community in Tempe managed by The Scion Group.

The Assistant Community Manager here functions as a true second-in-command. When the General Manager is out, you run the building. That's not a formality. It means you need to be fluent in all of it: delinquency management, vendor coordination, move-out assessments, damage billing, resident escalations, and the kind of judgment calls that don't come with a manual.

What This Role Actually Covers

Day-to-day, you're handling resident accounts, utility billing, accounts receivable reconciliation, and keeping delinquency under 2% by month end. You're also responding to Google and Yelp reviews, managing escalated resident concerns, and pulling customer experience data to spot patterns before they become problems. On the facilities side, you're conducting monthly property walks, coordinating work orders, and making sure curb appeal and common areas stay in line with company standards.

The annual turnover process is where this role gets genuinely demanding. Scion uses Turnable to manage the electronic turn board, and your job is to track progress against deadlines, assist with move-out inspections, calculate damage charges, process disputes, and get hands-on when needed. That last part is literal. This role expects you to help move furniture, assist with punch list items, and pitch in on cleaning units when volume demands it. If that's not your style, this probably isn't your role.

On the leasing side, you're partnering with Scion's centralized sales team, running weekly market surveys, managing concessions within budget, and directing team members on traffic conversion. Student housing leasing has its own rhythm and its own pressure points, and Tempe's market around ASU is competitive enough that you need to stay sharp on what neighboring communities are doing.

What You Bring

• At least one year of experience in property management or residential living communities
• Comfort with Entrata or a comparable property management system
• Strong written and verbal communication skills, especially under pressure
• Detail orientation that holds up during high-volume periods like turn
• Willingness to work non-traditional hours, including on-call shifts
• Familiarity with platforms like ClickUp, Qualtrics, or Lattice is a plus

Candidates who stand out tend to be the ones who don't need reminding to follow up. In student housing, residents and parents expect fast responses, and delinquency can spike quickly if accounts aren't watched closely. The strongest ACMs we've seen in this type of role are organized by default, not by effort.

This position is exempt and includes a discretionary annual bonus, health, dental, and vision coverage, 401k matching, paid parental leave, and learning reimbursement. Work is based at The Piedmont in Tempe. U.S. work authorization is required. Visa sponsorship is not available.