Assistant Community Manager

Skills This Role Runs On

Student housing puts a specific set of demands on an Assistant Community Manager that conventional multifamily doesn't. You'll use your financial acumen daily: posting damage charges from quarterly inspections, reconciling accounts receivable at month end, keeping delinquency under 2%, and managing utility billing with the kind of consistency that makes audits uneventful. Alongside that, you'll work the sales side, conducting weekly market surveys, tracking KPIs, managing concessions within budget, and directing leasing activity to hit occupancy and revenue targets. The operational and financial threads run in parallel here, and the ability to hold both at once is what separates a strong ACM from one who's perpetually behind.

Entrata proficiency matters at this property. Scion lists it as preferred, and in student housing that preference is usually a soft requirement once you're in the seat. Move-in assignments, room transfers, move-outs, and resident account management all flow through the system. If you've worked in Entrata, you'll recognize the workflow. If you haven't, plan to get comfortable with it fast.

What the Role Actually Covers

This is a full-scope ACM position at Central House Columbia, a student community on South Rock Quarry Road. The General Manager owns the asset's overall performance, and you support that directly while running your own lane across operations, leasing, resident relations, and staff development.

• Coach and hold accountable onsite staff, including coverage for after-hours on-call rotation
• Own resident account management: AR reconciliation, NSF and late fee enforcement, move-out billing and deposit disposition
• Lead and execute annual turn alongside the GM, which in student housing is a compressed, high-volume process requiring precise coordination
• Inspect vacant units monthly and walk grounds and common areas regularly to maintain curb appeal and code compliance
• Coordinate work orders with maintenance staff and vendors
• Handle escalated resident concerns and manage eviction filings in accordance with local ordinances and company policy
• Manage promotional materials, marketing messaging, and local outreach to drive traffic during lease-up cycles
• Step into the GM role during absences, which means you need to understand the full picture, not just your own tasks

A word on the turn: at a student property, the annual turn is its own season. Hundreds of move-outs and move-ins compressed into a short window, punch lists running simultaneously across the building, damage assessments, billing, key exchanges. If you've done it before, you know. If you haven't, expect the first one to be a steep and instructive week.

What's Distinctive About This Role at Scion

Scion operates at scale in the student housing sector, which means the systems, training infrastructure, and operational playbooks are more developed than you'd find at a smaller regional operator. There's genuine room to grow here. ACMs at student properties who handle the financial side well tend to move into GM roles faster than their conventional multifamily counterparts, partly because the operational complexity of student housing translates cleanly to larger assets.

Scion also offers learning reimbursement, which is worth noting if you're considering credentials or continuing education in property management. The benefit structure includes health, dental, vision, 401k matching, and paid parental leave, along with a discretionary annual bonus.

You need at least one year of experience in property management or a residential community setting. Strong written and verbal communication is non-negotiable in a role that involves resident notices, staff coaching, and direct leasing conversations. The detail orientation required here is real: this isn't the kind of position where close enough works on account reconciliation or Fair Housing compliance.