Services Coordinator I (Emerald Hill)

Affordable housing operators have long understood that putting people in units is only half the job. The other half is building the conditions that let residents stay, stabilize, and move forward. MidPen Housing has been doing that work since 1970, and the Services Coordinator role is where that philosophy becomes daily practice at the property level.

Emerald Hill is a family property, which shapes everything about this position. You're not running a single program in a controlled setting. On any given day you might be coordinating an after-school session, doing door-to-door outreach to a resident who hasn't engaged yet, processing rental assistance paperwork, and then pivoting to a low-to-moderate crisis situation before the afternoon is over. The work is genuinely varied, and the pace is set by resident need, not a tidy calendar.

What This Role Actually Involves

The core of the job is designing and delivering onsite programs across a few different buckets: educational support (including after-school and summer programming for youth ages 5 to 12), wellness and health workshops, food distribution, ESL assistance, and financial literacy or asset-building training. You'll also own the outreach function, which means phone, email, and door-to-door contact to connect residents, especially newer ones, to available services.

Documentation is a real part of this role. MidPen coordinates with external agencies and funders, and the reporting requirements that come with that are non-negotiable. Salesforce, Microsoft Office, and the broader M365 environment are the tools you'll live in. Comfort with those platforms matters.

The schedule is Monday through Friday, 9 AM to 6 PM, with at least one and sometimes two evenings extended to 7 PM. That's worth knowing upfront. Evening availability isn't theoretical here.

Who Fits This Role

• High school diploma or GED with at least one year of experience in community development, social services, or a closely related field. Progress toward a two or four-year degree is preferred.
• Direct experience working with families, youth (especially the 5 to 12 age range in classroom or after-school settings), or older adults in diverse populations.
• Comfort communicating across language barriers, including using translation tools and services. Bilingual requirements are assessed based on the specific resident population at the property.
• Solid judgment when handling sensitive situations and a clear understanding of mandated reporting responsibilities.
• Ability to work independently and manage documentation accurately without constant supervision.

What separates strong candidates here isn't credentials. It's the combination of genuine relationship-building instincts and the organizational discipline to keep programs compliant and records clean at the same time. A lot of people are good at one or the other. The ones who do well in this role are good at both.

Pay runs $24.62 to $27.70 per hour depending on experience, and MidPen's benefits package includes health, dental, vision, 403(b) retirement, paid parental leave, education reimbursement, and more.