Services Coordinator I (Chestnut Square Senior)

Affordable housing communities serving seniors carry a layer of complexity that standard property management roles don't. Residents may be navigating health challenges, language barriers, financial instability, or social isolation, and the property staff who show up daily are often their most consistent point of contact. The Services Coordinator role at MidPen's Chestnut Square Senior community in Livermore exists to fill that gap: organized programming, genuine outreach, and the kind of steady follow-through that helps residents stay housed and connected.

This is a ground-level human services role attached to an affordable housing property. You're not a case manager, but you'll do crisis intervention for low-to-moderate situations and make sure mandated reporting procedures are followed when needed. You're not a social worker by license, but you'll work alongside community agencies and monitor how partner services are actually landing with residents. The work is relational and administrative in equal measure.

What the Day Actually Looks Like

On a typical day you might run a health or wellness workshop in the morning, spend part of the afternoon doing door-to-door outreach to residents who haven't engaged with a program yet, then close out by entering data into Salesforce and drafting a report for an external agency partner. You'll coordinate food distribution, support financial literacy programming, and help new residents find their footing in the community. Some evenings run until 7:00 PM, and the schedule is Monday through Friday with at least one evening shift per week built in. If you've worked in after-school programs or senior services, that rhythm will feel familiar.

Communication is a real part of the job. The resident population at a senior affordable community often includes people whose primary language isn't English, and you'll use translation tools and services regularly. Bilingual skills are a plus and may be required depending on the specific population at Chestnut Square. The posting is honest that this varies by property.

Who Fits This Role

• At least one year of experience working with older adults, youth, or diverse adult populations in a service, classroom, or community setting
• High school diploma or GED required; progress toward an associate's or bachelor's degree is preferred
• Comfortable with the Microsoft Office suite, Outlook, Teams, and ideally Salesforce for tracking and reporting
• Strong organizational habits, because documentation and timely reporting are non-negotiable parts of the role
• Calm judgment in moments of resident crisis, and the discretion to know when to escalate

What separates strong candidates here is experience with populations that don't always self-advocate or walk through an open door. Residents who most need services are often the hardest to reach. If you've done outreach work before, especially door-to-door or phone-based engagement, that skill transfers directly. The ability to build trust slowly and consistently matters more than any single credential.

Pay ranges from $24.62 to $27.70 per hour based on experience. MidPen offers a full benefits package including health, dental, vision, a 403(b) retirement plan, paid parental leave, and an employee education reimbursement program, among others.