Senior Community Manager of Permanent Supportive Housing (Donner Lofts)

What You'll Actually Do at Donner Lofts

This isn't a conventional lease-up or stabilized Class A role. Donner Lofts is permanent supportive housing, which means the population you're serving carries complex needs: histories of housing instability, mental health challenges, and other circumstances that make stable tenancy harder to maintain. Your job is to hold the operational and human sides of that reality together, every day.

On the operations side, you're running a full compliance stack. HUD regulations, rent collection, annual certifications, inspections, variance reporting against budget. You'll own vendor relationships and coordinate repairs so the physical asset stays in good condition. Delinquency management here looks different than at a market-rate property. It requires patience and judgment, not just a standard 3-day notice workflow. You'll also supervise on-site staff directly, which means scheduling, training, performance feedback, and running team meetings with consistency.

On the resident side, you're working alongside service partners (not replacing them) to support housing stability. Trauma-informed approaches aren't a buzzword here. They're a practical tool for de-escalating situations before they become evictions, and for building the kind of trust that helps residents stay housed long-term. You'll handle emergencies, maintain documentation standards, and keep safety programs like OSHA and IIPP running correctly.

What You Bring

• At least two years of continuous property management experience, preferably in affordable or supportive housing
• Solid working knowledge of HUD compliance requirements. ARM or COS certification is a plus.
• Proficiency in Yardi and Microsoft Office for financial reporting, resident records, and documentation
• Experience supervising staff and giving meaningful performance feedback
• A valid California Real Estate license and a reliable, insured vehicle
• Strong written and verbal communication. You're often the person translating policy into plain language for residents and staff alike.
• Familiarity with ADA, DFEH, and fair housing guidelines as they apply to a regulated property

The Operational Reality of This Role

What separates strong candidates from average ones here isn't just compliance knowledge or Yardi fluency. It's the ability to hold firm on accountability while staying genuinely curious about what's driving a resident's behavior. Supportive housing managers who burn out fastest tend to either over-enforce without support or under-enforce without boundaries. The effective ones find the line and hold it consistently.

MidPen manages over 130 properties across Northern California, so there's real infrastructure behind this role. That means access to organizational resources, established procedures, and a network of colleagues working in similar environments. This position can also build toward regional or portfolio-level roles within the affordable housing sector, particularly for someone who develops strong compliance and supervisory depth here.

MidPen is certified as a Great Place to Work in 2025, and the benefits package reflects a serious nonprofit employer. Compensation is hourly and based on experience.