Sales & Resident Experience Consultant (Future Opportunity)

Leasing is a skill-heavy role that most people underestimate. It asks you to read people quickly, build genuine rapport in 20-minute increments, manage a pipeline of prospects, and close deals without coming across as pushy. At 20 Midtown, a Berkshire Residential property, that's exactly what this role demands every single day.

What This Role Actually Runs On

The core skill here is sales, but not the transactional kind. You're helping someone decide where they're going to live. That requires listening more than talking, asking the right questions early, and knowing when to push forward and when to give a prospect space. Berkshire sets a 20% closing ratio as a baseline expectation, which means you need to be tracking your traffic, following up consistently, and understanding why prospects don't convert just as much as why they do.

Beyond the close, you're also responsible for the day-to-day experience of current residents. That means professional communication, both written and verbal, and showing up with the same energy for a lease renewal conversation as you do for a brand-new prospect tour. Administrative accuracy matters here too. Lease files, guest card documentation, follow-up logs. The paperwork load is real, and the detail work doesn't stop just because the leasing office is busy.

Your tour routes and model units are your sales floor. You're expected to keep them in showcase condition and to notice when something is off before a prospect does. Think of yourself as part salesperson, part inspector.

Skills That Build Toward More

Leasing consultant roles are one of the most direct paths into property management. The skills you build here, closing sales, reading market conditions, managing resident relationships, handling administrative detail under pressure, translate directly into an assistant manager or property manager role. Berkshire operates its own portfolio rather than doing third-party fee management, which means there's a connected team structure and real room to grow internally if you perform.

Strong candidates for this role typically come in with some background in customer-facing sales or hospitality, not necessarily property management specifically. What separates the good ones from the average ones isn't energy alone. It's the combination of genuine curiosity about people, disciplined follow-through on leads, and the ability to stay composed when a frustrated resident walks into the leasing office mid-tour.

What Berkshire Brings to the Table

Berkshire owns and manages its own properties, so you're working within one organization rather than bouncing between ownership groups and management companies. The culture they describe emphasizes entrepreneurial thinking and individual development, including personal development plans for employees. They offer three weeks of vacation, a 25% rent discount, and health insurance. The tone internally leans toward high-energy and team-oriented, which fits the nature of the role well.

• At least two years of transferable customer service or sales experience
• Comfortable adapting to new software and leasing technology
• Strong written and verbal communication skills
• Ability to maintain a minimum 20% closing ratio on leasing traffic
• Detail-oriented with solid administrative follow-through

This is listed as a future opportunity, meaning Berkshire is building their pipeline for this location. If you're currently employed and keeping an eye out, that's exactly the kind of candidate they're looking for.