Property Manager — Norra at Wayzata

Seeking a precise, polished operator who builds the systems and delivers the experience that allow a flagship boutique community to perform at the highest level from day one.

About You

You're a detail-driven professional who produces polished, audit-ready work, juggles multiple priorities without losing accuracy, and genuinely enjoys delivering an elevated experience to every resident.

• Are you a perfectionist who enjoys following directions and producing polished, audit-ready work in a structured environment with high expectations?
• Do you agonize over details and take pride in making sure every ledger, file, lease, and resident interaction is right?
• Do you love to move fast and juggle several priorities at once, especially during the pace and pressure of lease-up?
• Are you a friendly, proactive professional who takes pride in ensuring every resident has a completely positive experience?

About SAIL

SAIL is a Twin Cities multifamily property management firm built on two principles: Legendary Service and Operational Mastery. We run lean, we run tight, and we hold an elevated standard across every community we manage. Our teams are expected to know their numbers, own their processes, and execute with consistency from day one through stabilization and beyond.

About Norra

Opening May 2026 in downtown Wayzata, Norra is SAIL's flagship boutique community designed to operate at the level of a private club. Amenities include an outdoor spa and sundeck, poolside cabanas, fitness center, golf and sports simulator suite, co-working and conference space, private dining room, club room, sauna, outdoor grilling areas, and a stocked coffee and tea bar. The bar for execution here is high, and residents will expect a white-glove experience delivered with consistency and warmth.

About the Role

The Assistant Business Manager is the operational and administrative anchor for Norra during lease-up and beyond. You will own the systems, documentation, financial accuracy, and operational infrastructure that allow Norra to lease and perform at a premier level from day one, while also delivering a resident experience that matches the product. Reports to the Business Manager with close partnership across Regional Management, Corporate Marketing, and the Leasing Team.

Key Responsibilities

• Operational and Financial Accuracy: Own rent collection, delinquency follow-up, ledger review, financial reporting, and office operations with full accuracy and accountability; ensure accurate and timely Yardi data entry across all records, reports, and resident accounts; maintain audit-ready files and systems.
• Leasing and Lease-Up Execution: Support leasing velocity, prospect conversion, and occupancy goals; oversee move-ins, transfers, renewals, and resident communications with precision; manage the prospect and move-in process from application through occupancy with high accuracy and follow-through.
• Resident Experience and Service Standards: Establish and uphold a service standard where every resident interaction reflects Norra's brand positioning; respond to resident needs professionally and with appropriate urgency; coordinate touchpoints, communications, and community events in alignment with brand and operational standards.
• Lease-Up and Community Buildout: Serve as the on-site operational lead during pre-leasing, opening, and early stabilization; maintain consistent execution under the pace and pressure of lease-up; proactively identify operational gaps and implement solutions before issues escalate.

What You'll Get

• Base salary $60,000 to $75,000 DOQ, plus leasing commissions and annual performance bonus
• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Ongoing professional development, including support for CAM or ARM certification
• A defined growth path within SAIL as the firm scales toward the 25 in 35 vision
• A structured, high-expectation environment where precision is valued, processes are built to last, and results are recognized

• Minimum 2 years of multifamily property management experience, ideally including lease-up or Class A operations
• Yardi proficiency
• Comprehensive understanding of Fair Housing law and leasing compliance
• Demonstrated ability to manage documentation, deadlines, and resident communications with consistency and accuracy
• Strong written and verbal communication with professional warmth
• CAM, ARM, or similar designation a plus

Schedule and Working Conditions

• Full-time, with regular Saturday coverage during lease-up and periodic evening shifts as needed
• Based on-site at Norra in downtown Wayzata
• Essential functions include walking the property (interior and exterior), navigating stairs, and occasional lifting up to 25 pounds
• Offer contingent on successful background check and reference verification

To Apply

To be considered, complete the Culture Index survey at: https://surveys.cultureindex.com/s/718w9ymS2T/126075