Property Manager

Single-family rental at scale demands a particular skill set: the ability to hold a large, geographically dispersed portfolio in your head while still catching the detail that slips through the cracks. That's the core competency this role exercises every day. If you've spent time in fee management or third-party management and you know what it means to serve an owner rather than just operate a property, you'll recognize the shape of this work immediately.

What This Role Actually Requires

Roofstock manages SFR portfolios on behalf of retail and institutional investors through a technology-driven platform. As a Property Manager based in the Greater Phoenix area, you'll carry a portfolio that spans state lines and grows over time. The skills you'll use most are expectation management, systems thinking, and cross-functional coordination. Leasing, R&M, resident services, and accounting all run through you, not because you're executing every task yourself, but because you're the owner of the outcome and the investor's primary point of contact.

The investor relationship here is closer to an asset manager relationship than a traditional PM-owner dynamic. You'll be tracking performance against each investor's specific goals and objectives, resolving complex issues at the root level rather than patching them repeatedly, and coordinating with Roofstock's internal departments and centralized teams to get things done. Strong virtual relationship skills matter as much as operational knowledge. Most of your investor interactions won't happen in person.

• Active Arizona Real Estate License required
• 3 or more years in residential or commercial property management or real estate operations
• Direct experience working with property ownership, preferred
• Cost and revenue management experience, highly preferred
• Comfort working across multiple PM software platforms
• Bachelor's degree in business or related field, or equivalent experience
• Valid driver's license and reliable transportation; minimum 10% local travel

The SFR Context Worth Understanding

Managing scattered-site single-family rentals at volume is genuinely different from managing a 200-unit garden-style community. There's no on-site team to absorb the daily friction. Turns happen one house at a time across multiple zip codes. Delinquency and maintenance coordination require tighter vendor relationships and faster individual decisions. The upside is that you're working with a platform built specifically for this asset class, with proprietary technology and centralized support teams designed to handle volume. The learning curve is real, but so is the infrastructure behind you.

Roofstock has grown through acquisitions of tools covering financial and asset management, tenant screening, and property management software for both retail and institutional investors. More recently, the company expanded into short-term rental management. That breadth means this role sits inside a company that is still evolving its own operating model, which suits someone who genuinely prefers building processes over inheriting them.

What Separates Strong Candidates

The PMs who thrive here tend to be people who treat their portfolio like a business they personally own. Investor communication that's proactive rather than reactive, task follow-through without hand-holding, and the ability to give honest, useful feedback on software and process changes without waiting to be asked. We've seen plenty of experienced PMs struggle in remote, tech-forward environments because they're accustomed to solving problems by walking down a hallway. If your default is to open a ticket and follow up, you'll do fine here. If you need in-person structure to stay organized, this one will be a grind.

Base salary for this position is $70,000 annually, with bonus eligibility tied to performance objectives. The role is fully remote within the Greater Phoenix area.