Portfolio Performance Specialist

Third-party management firms like Asset Living operate across dozens of properties simultaneously, which means performance gaps at the site level can compound fast. The Portfolio Performance Specialist exists to close those gaps: stepping in when sites are understaffed, diagnosing underperforming properties, and embedding better operational habits before problems escalate.

What This Role Actually Covers

This is a field-facing, problem-solving position. You'll split your time between covering staffing vacancies at sites across the portfolio and working alongside the Executive Vice President on special projects tied to operational improvement. Some weeks that means running leasing operations at a property mid-transition. Other weeks it means auditing resident files, reviewing move-in and move-out procedures, or identifying where a site's processes have drifted from standard.

You'll gather performance data, evaluate what's working on the ground, and communicate findings back to the corporate operations team. When a property is struggling, you help build the path forward, whether that's identifying skill gaps on the onsite team, flagging process breakdowns, or supporting training initiatives that get operations back on track.

The resident-facing side of the role is real. You'll handle resident account issues, support renewal processes, and assist with marketing events including grand openings and resident appreciation programming. You'll also pull market surveys and competitive set data for new acquisitions, which means you need to understand how a property positions itself relative to its submarket.

Qualifications

• Prior experience as an Assistant Community Director or Community Director is required
• Solid working knowledge of Fair Housing, ADA, and Landlord/Tenant law fundamentals
• Comfortable in Yardi and the standard MS Office suite
• Strong written and verbal communication skills, since much of this role involves translating field observations into actionable feedback for regional and corporate teams
• High school diploma required; additional education preferred

Candidates who do well in this type of role tend to have one specific skill that separates them from solid site-level operators: they can read a struggling property quickly. They walk in, assess the team, review the numbers, and know within a short window where the real problems are. That diagnostic instinct, combined with the patience to coach rather than just correct, is what makes this position effective. If your background is mostly execution without exposure to cross-property operations or training, expect a steeper learning curve.

Asset Living manages multifamily, student housing, affordable, build-to-rent, and single-family rental communities across the country, so the portfolio variety is broad. You should expect to work across asset types and markets, which adds complexity but also gives you exposure that most single-site or single-region roles simply don't.