Maintenance Supervisor

What This Role Actually Demands

This position runs on two core skill sets: trade expertise and operational discipline. You need real plumbing knowledge, the kind that keeps repair calls from turning into vendor invoices. And you need to manage work orders, budgets, schedules, and people with the same attention you'd bring to a tough repair. Birgo operates a paperless maintenance operation across nine multifamily properties in the Buffalo area, so comfort with mobile apps and digital workflows isn't optional. AppFolio is the platform. You'll live in it daily.

The territory covers Tonawanda, Buffalo, and Hamburg. That means you're moving between sites, not anchored to one building. Multi-site experience matters here because the coordination load is real: turns across multiple properties, vendor scheduling, contractor oversight, and an on-call rotation all happen simultaneously. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with on-call coverage shared across the team.

Day-to-Day Responsibilities

• Lead apartment turnovers and make-readies across all nine properties, including punch list completion and quality checks
• Complete high-skilled trade work, particularly plumbing, but also electrical, HVAC, drywall, and general repairs, to reduce outside vendor costs
• Manage and develop a two-person maintenance tech team: hiring, training, performance, conflict resolution
• Process work orders and maintain records through AppFolio on a mobile device
• Track expenses, control costs, and report against budget
• Source and coordinate vendors and contractors when outside help is required
• Support preventative maintenance programs and capital improvement projects as needed
• Set and enforce safety standards for the team
• Serve as the operational link between property management and the maintenance crew

What Separates Strong Candidates Here

Five or more years in multifamily maintenance and three or more years supervising are the baselines. What pushes a candidate from qualified to exceptional in this role is the combination of hands-on trade skill and administrative follow-through. A lot of experienced technicians don't want to manage paperwork. A lot of supervisors have drifted away from the tools. Birgo needs both in one person, and they're paying $32 to $34 per hour to find it.

The technology fluency piece is worth taking seriously. Birgo runs a fully paperless operation, which keeps the team efficient but requires genuine buy-in. If you've spent years resisting software and prefer paper work orders, this environment will be a grind. If you've already worked in a digital-first maintenance operation, you'll get up to speed quickly and spend more time on the work that actually matters.

Birgo offers a profit-sharing program, mileage and boots reimbursement, professional development support, and a full benefits package including medical, dental, vision, and a 401(k) with employer match. The company manages its own properties rather than operating as a third-party firm, which tends to mean more operational consistency and clearer accountability at the site level.